1+ months

Technical Consulting Engineer (Korean speaking)

Cisco Systems Inc.
Dalian, Liaoning
Apply Now
Apply on the Company Site

Role & Responsibilities

The Customer Support Engineer is the connection to Cisco customers & partners and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The CSE will:

? Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.

? Simulate technical problems in lab environment.

? Share knowledge with other people in writing technical documents and enlarge the knowledge database.

? Escalate some specific problems to the responsible Business Units for product enhancement.

? Work closely with his colleagues to achieve common goals.

Minimum Qualifications

?Korean business level & English moderate in verbal and written.

?Bachelor+ degree in a technical field (Computer Science or Engineering preferred)

?2 to 5 years technical support experience in network related area (server, router, switching, firewall, VPN, security and etc.)

?Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success

?Innate crisis management skills and ability to handle critical customer issues/problems

?Experience interacting with customer or in a client facing role.

Desired Skills

?CCNA/MCSE/RHCE certification is preferred

? Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer

? Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-04-26 Expires: 2021-06-26
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Consulting Engineer (Korean speaking)

Cisco Systems Inc.
Dalian, Liaoning
Tweet
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast