1+ months

Technical Consulting Engineer - Infrastructure

Cisco Systems Inc.
Poland, NY 14747
Apply Now
Apply on the Company Site
This position is located in the beautiful Krakow or the Sunny Lisbon. Join our expert team in the #1 Great Place to Work

Tier 1 Datacenter Engineer

  1. What You Will Do:
  • participation in Data Center operations duties, active monitoring of customers environment and responding to the events in timely fashion
  • autonomously solve issues based on your knowledge and experience
  • provide support and input for IM/PM/CM processes, drive problem tickets to resolution
  • close cooperation with vendor-based support
  • gathering and delivering data for further analysis
  • cooperation with higher-tier engineers
  • learning new technologies and sharing the knowledge with the rest of the team
  • taking active part during customers onboarding
  • supporting Tier2 engineers when dealing with complex issues
  • taking additional tasks from Tier 2 engineers and driving them autonomously towards successful resolution
  • providing technical support during software deployment, new services implementation and architectural changes
  • close co-operation with surrounding teams
  • sharing knowledge and expertise within the team


2.     Who Youll Work With:

Our teams provide managed services for many of Cisco's most important customers across many different industries.

Cisco CMS Team is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.

The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.


3.     Who You Are/ Must Have:

  • minimum of 1+ years of experience in enterprise IT support
  • advanced understanding and practical knowledge of networking/virtualization/servers
  • demonstrated experience with at least two of the following areas: Routing/Switching, Datacenter class Servers, VMware vSphere, Nexus switches
  • strong analytical, problem solving and organizational skills
  • driving issues to successful resolution, work across organization with different teams, giving good example and having will-do attitude
  • going above and beyond predefined responsibilities, finding places for enhancements and taking autonomous actions
  • strong written and verbal communication skills (English required)
  • ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components
  • an ability to analyze ongoing issues with the infrastructure and provide number of possible solutions including pros and cons for all of them is a plus
  • ability to read technical documentation with understanding
  • willing to learn through organized trainings and self-study
Posted: 2021-05-07 Expires: 2021-07-15
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Consulting Engineer - Infrastructure

Cisco Systems Inc.
Poland, NY 14747
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast