18 days old

Technical Consulting Engineer - HTTS Service Provider (Cell)

Cisco Systems Inc.
Carolina Shores, NC 28467
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Wha

What You'll Do

Technical Services is a team of premier technical specialists whose #1 focus is to help customers deploy and operate their networks, effectively, while delivering the outstanding customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The Service Provider Infrastructure Technical Leadership team is part of the Global TAC organization and supports SP Networking, SP Mobility, SP Cable, Optical, and Router/Switch Architecture, Data Center and related technologies. Today, we are building innovative teams that have the highest level of technical ability, innovation, and general problem-solving skills within the Global TAC. On this team, you will collaborate with like-minded innovators in a lively and flexible culture that has earned Cisco global recognition as a Great Place to Work.

IOS-XR is one of the most growing new technologies. The High Touch Technical Services team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems and routers (ASR9000, CRS, NCS5000) to Cisco customers, partners, account teams, and other TAC engineers via Phone/Email/WebEx consultation to independently fix & debug product problems.

Technical Services is a team of elite technical specialists whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.

Role & Responsibilities

A Technical Consulting Engineer for Technical Services is part of a highly skilled team in a ground breaking technology supporting IOS-XR Operating system and routers (ASR9K, NCS-5500, NCS5K).

You will provide second/third level technical support on a worldwide basis via phone, email, web and remote access for XR Products such as ASR9000, NCS55xx, NCS-5000, and Cisco 8000.[D(1] You have a working knowledge of Networking industry, products and protocols.

Your crisis leadership skills and ability to handle critical customer issues/problems are second to none. You strive to be an IOS-XR Technical Consulting Engineer that would be driving projects within the business unit and to be part of several engineering and Technical Content Delivery activities. You will work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

Who you Are?

Must Have Skills:

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-06-02 Expires: 2021-07-03
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Technical Consulting Engineer - HTTS Service Provider (Cell)

Cisco Systems Inc.
Carolina Shores, NC 28467
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