1+ months

Technical Consulting Engineer, HTTS Enterprise Switching

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

 

Do you have what it takes? The Technical Services Organization at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Assistance Center (TAC) is aligned to multiple geographic regions that together form one global, borderless TAC. Cisco TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. Revered by many as the "best networking school" in the world, roles in the TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none; and comes with the territory when you are keeping the world's networks humming! 

 

Who You'll Work With

 

The Enterprise Switching Team provides third level technical support on a global basis via phone, email, web and remote access for Catalyst Switching products to Cisco customers, partners and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Catalyst Switching products and partner with all distributed elements of engineering and the service chain. The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment. 

 

Who You Are

 

Role & Responsibilities
- Provide level 3 technical support for Cisco Catalyst Switching products
- Analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks
- Build moderate-to-complex lab setups to duplicate and solve customer problems
- Develop and deliver technical training's to global delivery partners and other TAC teams
- Work with software engineering to improve product quality by filing software defects and testing fixes

 

Our minimum requirements for this role:
- BS/BA degree required
- 4+ years related experience
- 2+ years related experience of layer-2 / layer-3 protocols and technologies including:
Spanning Tree
DHCP
IGMP
Multicast
QoS
VLANs and VTP
Etherchannel
VSS
SPAN / RSPAN

 


- Prior technical support experience (e.g. customer support, help desk) troubleshooting network or application performance issues
- Ability to debug broad, complex unique network topologies with mixed media protocols.
- Ability to communicate effectively both verbally and in writing

 

Desired Skills
- Software scripting (Python, Perl, JavaScript)
- Hands-on experience with Cisco Catalyst Switches (9200, 9500, 9600, 6800, 6500, C4500, C3850/3650)
- Cisco Express Forwarding (CEF)
- Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
- Customer Support experience is preferred
- Cisco Certifications: CCNP

 

Why Cisco

 

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns. 

 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

 

We Are Cisco. 


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Posted: 2019-08-30 Expires: 2019-10-31

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Technical Consulting Engineer, HTTS Enterprise Switching

Cisco Systems Inc.
Carolina Shores, NC 28467
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