1+ months

Technical Consulting Engineer (Full Time) - United States

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

As a Customer Experience Technical Consulting Engineer, you will work on leading-edge technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries. You will make a shown impact on network infrastructure and solutions like security, mobility, collaboration, and cloud.

The Technical Consulting Engineer focuses on ensuring our customers are able to fully utilize their network services by addressing technical issues and preventing costly down time. You will:

Troubleshoot and resolve complex technical issues in network services

As a TCE, you are tasked with troubleshooting and resolving our customers hardest problems. You will be a technical authority in a Cisco product or solution. You will troubleshoot customer networks in real time, decipher logs, recreate issues in our advanced labs, work with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical background with your customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need.

Create digitized intellectual capital to build Ciscos technical knowledge base

Why seek the same problem twice? As a TCE, we want you fixing the new and exciting problems, not the old, boring ones. TCE's distill their knowledge into digitized intellectual capital, like an automated diagnostic signature. With over 4,000 TCE's worldwide, you will give to, and use, this intellectual capital repository. By harnessing the power of the Customer Experience community to identify known problems automatically, you will focus on solving the new, not the known.

Engage with wide, diverse customer base to help users get the most from their technology

We are the top tier, last line of support for Ciscos entire product portfolio. As part of a specialized technology team, you will work directly with customers of all types and sizes from all over the world. TCE's work with customer and partner engineers to not only restore their network functionality, but their confidence in Ciscos products and solutions. Customers turn to us to tackle problems, and we are the best at it.

As a newly hired TCE, you will join a cohort of other Technical Consulting Engineers in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer management skills. This dynamic program gets you ready to work on one of our specialized technology teams.

Minimum requirements

  • Recent graduate or in your final year of study for an Associates (US only), Bachelors, or Masters degree in a technical field (e.g., networking, computer science, IT, engineering)
  • Fluent in English (verbal and written)
  • Minimum GPA: 3.0
  • Strong analytical and technical problem-solving skills
  • Demonstrated continuous and self-guided learning in a technology field
  • Real passion for networking, IT, computer science, or any technical field; and knowledge of adjacent technologies
  • Ability to multi-task, work in a dynamic team environment, and work independently
  • Cisco or industry certifications a plus

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2019-07-12 Expires: 2019-11-07

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Technical Consulting Engineer (Full Time) - United States

Cisco Systems Inc.
Carolina Shores, NC 28467
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