11 days old

Senior Technical Consulting Engineer- Mobility Packet core

Cisco Systems Inc.
Mumbai, MH 400001
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Who we are:

Cisco High-Touch Specialist goes beyond just fix it to help you achieve specific operational outcomes, so you can keep business processes running, accommodate disruptive technologies, and hold the line on costs. Cisco High-Touch Expert Care optimizes the management of your network to increase operational efficiency and improve availability. This personalized premium solution offers a wide range of benefits that collectively focus on a single objective: achieving your desired operational outcomes

What you will do:

You will be involved in technical support service that is passionate about attending the customer request for which valid ticket is opened with Cisco High Touch Technical Support. This role involves challenging your skills across spectrum of activities like review of issues with respect to software defects, Planning / Design shortcomings, Implementation issues, and Optimization done on Cisco Mobile Wireless Solutions. Main focus will be on End to end Mobility fault management, with a baseline focus on 3G/4G mobile packet core (LTE, UMTS/CDMA), signaling, Mobile transport and backhaul technologies, Applications such as Policy, IMS, VoLTE, and Billing.

Who you'll work with:

HTEC is a team of technical guides whose #1 focus is to deliver outstanding customer experience. We help seek the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

As a part of the HTEC, you would work with highly skilled technical folks to provide flexible and innovative ways to help meet customer needs. The team is involved in different aspects of customer engagements in all theaters and act as a flawless technical support partner to Product Management and Theatre teams.

Who you are

  • You are an ambitious person with 10+ years of related technical experience
  • You are a creative problem solver, comfortable with Challenging the status quo
  • With a credible mix of broad networking knowledge and specific area expertise in Packet Core & Policy / Cloud / ACI / IP Transport as well as excellent Customer Relationship Leadership skills, you're well positioned to become an advisor capable of building long-term relationships with customers.
  • You understand the principles of end-to-end system architecture and design principles.
  • You should have good Consulting Skills and experience in IP internetworking including routing protocols, LAN Switching and security. Knowledge and experience of Cisco equipment such as ASR 1K, 6500, 7600, ISG, ASR 5K.
  • Excellent communications skills, experience working directly with customers and ability to relate to customer representatives at various levels
  • Good technical writing skills and have experience in writing RCAs, test and implementation plans.
  • Ability to connect with team & customers
  • Knowledge of Virtualization (Openstack, VmWare etc.) and Data Center technologies
  • Proficient in packet core nodes (S-GW, P-GW, MME, GGSN, SGSN, PDSN/HA). Knowledge on WiFi and Femto access points, gateways, security, network management additionally along with Service Controllers, Content Billing Servers, etc.
  • attend the customer request for which valid ticket is opened with TAC and check if the request is genuine and guide customer to collect required logs for further troubleshooting. (This is 24X7X365 work where you will have good amount of flexibility to work from home location / Cisco office / customer premises basis situation demand as you will be mobile resources.
  • Work with HTTS for case to be resolved as per SLA.
  • Work with customer to ensure that hardware replacements are carried out efficiently.
  • Work with Deployment team to ensure that required change requests for activities planned by them on network are aligned with customer activity plans.
  • Work as an owner for assigned TAC case with HTTS to ensure closure with customer being front end engineer.
  • Responsible for communication of Final RCA working closely with HTTS & Development team and ensure proper closure of discussion on same to the satisfaction of customer.
  • Handle customer sentiment.
  • Work on innovations and new insights that will reduce the ticket volume and improve the quality of handling tickets.

Why Cisco:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2020-11-20 Expires: 2020-12-31
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Senior Technical Consulting Engineer- Mobility Packet core

Cisco Systems Inc.
Mumbai, MH 400001
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