15 days old

Technical Consulting Engineer - Enterprise Wireless (1336051)

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

As a TAC engineer, you will work on sophisticated and in-depth networking problems requiring strong analytical, problem solving, engineering, and communication skills. You will receive continuous technical training along with training in adaptive troubleshooting methodology. In addition to ongoing training, you will have access to the TAC labs with over $650M in inventory containing all Cisco products. If you're looking for a dynamic, high impact environment where you will directly contribute to the success of Cisco's customers in deploying and utilizing the latest groundbreaking networking technologies, then this is the role for you! You will see a wide variety of real world customer networks and be constantly challenged to expand your networking knowledge and ability to tackle problems. This position will provide you with the opportunity and the resources to become a true networking expert when combined with your drive and motivation.

Who You'll Work With

Cisco's Technical Assistance Center is the focal point for resolution of technical customer issues. We are an organization of 1000+ highly skilled engineers that cover a broad array of technologies. Each engineer averages 5 years of industry experience and 450+ of our engineers are CCIE certified. Our organization is responsible for adding to Cisco's online technical knowledge base with troubleshooting guides, standard methodology documents, configuration guides, and white papers.

Who You Are

Cisco wants you to join the industry's brightest minds in developing and deploying today's most sophisticated Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a phenomenal opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career contributing to customers while working with an industry leader in networking technology.

  • You analyze, use and configure network management applications for medium to critical complexity networks.
  • You'll consult via phone/email to debug network systems problems of growing levels of complexity; provides support on a world-wide basis.
  • You will handle workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.
  • You will provide systems product training and mentoring to other CSE's and assist in problem resolution where required.
  • Utilize test equipment and configurations in CSE lab for simulations of real problems.
  • Complete projects which improve the support processes as assigned.
  • Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.


  • Typically requires Bachelor's Degree with a technical focus or equivalent industry experience
  • 1+ years exposure to UNIX/LINUX
  • 1+ years exposure to Oracle
  • 1+ years software experience, specifically Java and Perl
  • 1+ years exposure to network management, products and protocols
  • Strong SNMP Skills & Cisco Prime Infrastructure skills
  • Ability to resolve problems and deliver known solutions
  • CCNA certification

Desired Cisco Product Knowledge:

  • Network Management Product Knowledge of any or many of the following (Cisco Prime Network, Prime Performance Manager, Prime Central Provisioning, Cisco Evolved Programmable Network Manager, Cisco Prime Infrastructure, CiscoWorks, CNR, NAM, HP Openview or Concord)
  • Desired skill sets are associated with the following certifications or technologies:
  • Oracle OCA, OCP
  • RHCS, MCSE, Sun System Network or Security Admin

Why Cisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-06-04 Expires: 2021-07-05
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Technical Consulting Engineer - Enterprise Wireless (1336051)

Cisco Systems Inc.
Carolina Shores, NC 28467
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