13 days old

Technical Consulting Engineer - Email Security (ESA,WSA,AMP)

Cisco Systems Inc.
Bengaluru, KA 560002
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What You'll Do

  • You will be Providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
  • You are responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
  • You will simulate technical problems in lab environment and share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • You will provide internal and/or external technical presentations (cross-training).
  • You will bring up some specific problems to the responsible Business Units for product improvement.
  • You will work closely with colleagues to achieve common goals

Who You'll Work With

CX Centers is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The Cloud Security team within CX Centers APJC, is responsible for holistically resolving issues across Cisco's Technologies and Product. The team provides 24x7 worldwide technical support for Cisco products

Who You Are

  • Good attitude and Customer support expertise in Email Security Appliances (ESA)
  • Should have Support experience in Cisco Security technologies like Cisco ASA firewall, AMP, IPsec, VPN, AAA, ISE, IPsec, GRE.
  • Deep understanding of TCP/IP, Routing, and Switching fundamentals will be preferred.
  • Should solves high complexity problem and has strong knowledge in Network Security Technologies
  • Should provide consultation to complex product and network problems.
  • Effectively utilizes complex lab setups to duplicate and seek problems.
  • Provides systems/product training and intellectual property material.
  • Should acts as a point of contact for large account network problem resolution and submit complete and correct defect reports in area of expertise.
  • CCIE Security is preferable

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted: 2021-06-02 Expires: 2021-07-03
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Technical Consulting Engineer - Email Security (ESA,WSA,AMP)

Cisco Systems Inc.
Bengaluru, KA 560002
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