1+ months

TECHNICAL CONSULTING ENGINEER, CUSTOMER DELIVERY (Email/Network/FirewallSecurity) - 3 - 6 Years

Cisco Systems Inc.
Bengaluru, KA 560002
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What You'll Do

  • Provide phone/email/fax consultation to independently debug complex product problems.
  • Provide systems/product training.
  • Acts as a focal point for large account network problem resolution.
  • Acts as a technical guide.
  • Provides support on a worldwide basis.

Deliverables

  • The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
  • The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' needs.
  • The engineer will simulate technical problems in a lab environment.
  • The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • The engineer will provide internal and/or external technical presentations (cross-training).
  • The engineer will call out some specific problems to the responsible Business Units for product improvement.
  • The engineer will work closely with the colleagues to achieve common goals.
  • The engineer will strive for technical perfection and expertise.

Who You'll Work With

 

CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The team is responsible for holistically resolving challenging issues across Cisco's Technologies and Product Families our Cloud Service Providers deploy. The team provides 24x7 worldwide technical support for Cisco products

 

Who You Are

  • Looking for candidates with a good attitude and Customer support expertise in Cisco Security technologies including Email Security Appliance (ESA) or Web Security Appliance (WSA)
  • 3 to 5 years Support experience in Cisco Security technologies like Cisco ASA firewall, AMP, ESA , WSA IPsec, VPN, AAA, ISE, IPSec, GRE.
  • A good understanding of TCP/IP, Routing, and Switching fundamentals will be preferred.
  • Solves product and network problems of high complexity. Has strong knowledge in Network Security Technologies
  • Provides consultation to independently solve complex product and network problems.
  • Effectively utilizes complex lab setups to duplicate and solve problems.
  • Provides systems/product training and intellectual property material.
  • Acts as a point of contact for large account network problem resolution.
  • Submits complete and accurate defect reports in the area of expertise.
  • Is a certified technical expert in at least one area (in Security Technologies) - Ideally a CCIE certification in security
  • Consults with other Teams in Cisco to assist Customers.
  • Engages as a technical representative on escalated customer issues.

Why Cisco

 

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted: 2020-04-15 Expires: 2020-06-18
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TECHNICAL CONSULTING ENGINEER, CUSTOMER DELIVERY (Email/Network/FirewallSecurity) - 3 - 6 Years

Cisco Systems Inc.
Bengaluru, KA 560002
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