1+ months


Cisco Systems Inc.
Bengaluru, KA 560002
Apply Now
Apply on the Company Site

What You'll Do

As part of the Cisco CMS organization, you will be part of a multifaceted, fast paced and encouraging team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive outstanding insight into the IT services industry all the way from pre-sales to day 2 support as an engineer passionate about some of Ciscos key customers.

Escalation Engineers are encouraged to reduce the number of incidents causing service failures by detecting the root cause of recurrent failures and implementing the accurate changes to eliminate, minimize the possibility of further failures or minimizing the impact of incidents. This team is passionate about long term prevention and reduction of failures.

These groups are responsible for providing required technical support to the Incident Management teams, Change management Team, Problem management Team. They perform complex diagnostics to resolve the customer service impacting incidents. They provide continual updates to the incident owners in order to meet contractual and performance objectives

Inputs to Escalation Engineer:

Incident details provided from Incident management teams;

Configuration details (Hardware and software)

Previously published Known-Errors;

Vendor or Partner information.

Inputs from Tier 1/2 Engineers

Severity 1/2 Incident detected by the Managed Service Platform.

Inputs from customer on Audit Findings.

Lead the problem until a work-around or permanent resolution is identified

To publish Known-Errors discovered during problem investigation.

Engage Technical Leads in case they need assistance on higher technical resolutions.

Join all the Bridge Lines for troubleshooting along with Incident manager

To build or suggest RFC for permanent resolution of identified known-errors;

Change Management Responsibilities: Escalation Engineer is also responsible for the preparation & validation of Change Documents for all changes

This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP Routing & Switching (70%) and Security (30%)

Who You'll Work With

Cisco Managed Services (CMS) organization seeks a NOC engineer to join a team of very hardworking engineers supporting strategic accounts. This is an excellent opportunity for someone with persistence and an insightful view of the customer to hone their skills and advance their career making valuable contribution to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.

Who You Are

B Tech. qualified (favorable - IT, Computer Science, Electrical Engineering).

CCIE R&S, Security or SP preferred.

ITIL Foundation V3

6-8 years of overall experience in Large SP or Enterprise with at least 4 Years Operations & troubleshooting experience in the meaningful technologies.

R&S with Min 7-10 years of work ex

Preferred : SDWAN and Meraki knowledge

In-depth understanding of Customer requirements and importance of network security to any environment.

Ability to Troubleshoot and resolve Critical networking and security issues in Complex environments within SLAs

A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.

Ability to work in a fast-paced, high-pressured, multi-functional, cross country, territory and theatre environment.

Be a great teammate and to work with minimal supervision.

Demonstrate high-level of maturity and confidentiality.

Attention to detail and social skills

Possess good communications skills

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with outstanding personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2021-05-14 Expires: 2021-07-15
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:


Cisco Systems Inc.
Bengaluru, KA 560002
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast