1+ months

Technical Consulting Engineer - CSE Microsoft Team HTTS

Cisco Systems Inc.
Bengaluru, KA 560002
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What You'll Do

Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco Nexus and other Cisco Data Center solution based products and partner with all distributed elements of the service chain. You demonstrate an aptitude and appetite for learning new technologies, and applying this to seek customer issues remotely to drive customer happiness. If you have persistence, an insightful view of the customer and want to advance your career giving to customers' success while working with an industry leader in technology...this may be the role for you!

You will diagnose and correct issues in our customers networks, providing a highly-satisfying customer interaction, not just technical solutions. You can perform break-fix Service Request case handling for Cisco's largest customers.

You can provide 2nd/3rd level consultation to debug broad, complex unique network topologies with mixed media protocols to Cisco customers. You enjoy working on complex problems where analysis of situations requires in-depth evaluation of factors. You get passionate about providing systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners. You enjoy providing mentor-ship to less experienced engineers. You can be a focal point for high impact, large account problem resolution. You would be acting as a technical authority, you will provide support to the US/Canada and on a worldwide basis. You can determine methods and procedures on new assignments. You collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

Who You'll Work With

Global CX Centers is a team of extraordinary technical guides whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The team provides live technical support through multiple channels, including phone, email, and chat whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.

Who You Are

  • You are a technical guru in Routing Protocols and have NCS5500, ASR9k experience.
  • Knowledge of the following areas: Data Center Networking and Data Center Products.
  • You have a Bachelor's degree in a technical field or equivalent, plus 4-6 years Data Center related experience.
  • You have in-depth knowledge of Routing Protocols such as BGP, MPLS, L2VPN, L3VPN, MVPN and OSPF.
  • Shown networking experience including TCP/IP and Routing Protocols.
  • Fixing experience using Finisar, Wireshark, or other protocol analyzer.
  • Minimum of CCNP or CCIE written.
  • You have prior direct customer support experience is required.
  • Primary location is Bangalore India.

Desired Skills

  • Experience with VMware or a VCP certification
  • CCIE is preferred.
  • Experience with the following products is highly desirable: Cisco Nexus 2000, 3000, 5000, 7000, 9000.

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#WeAreCisco.

Posted: 2019-07-31 Expires: 2019-09-30

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Technical Consulting Engineer - CSE Microsoft Team HTTS

Cisco Systems Inc.
Bengaluru, KA 560002
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