1+ months

Technical Consulting Engineer - Collaboration - Mexico City

Cisco Systems Inc.
Mexico City, Mexico
Apply Now
Apply on the Company Site

The Business Entity

     

Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.

             

The Team

     

The Enterprise Call Manager team provides second/third level technical support for hardware and software products on a worldwide basis via phone, email, web and remote access.

     

Provide consultation to independently troubleshoot & debug product problems for Cisco customers, partners, account teams along with collaborating with other TAC engineers to resolve issues.

             

Role & Responsibilities

     

Support Collaboration Products: Communication Manager, IP Phones, Telepresence end-points and Immersive room systems. Provide highest-level technical support for TAC engineers to help them solve complex customer problems

     

Engage with the Engineering Business Unit to influence the quality and serviceability of the products you support.

     

Ensure that technical documentation (not included in the product documentation) that is needed by customers and TAC engineers to effectively troubleshoot the product/solution is created and available for use.

     

Innovate - work with TAC engineers to enhance tools, script automation, or other activities that will help the TAC engineer to work more efficiently and solve problems quickly.

     

Coach and mentor others to help them advance in their career.

             

Minimum Qualifications

       

Able to determine problems and deliver solutions with a high level of customer satisfaction

     

Excellent written and verbal communication, interpersonal and presentation skills

     

Ability to function effectively in ambiguous circumstances

     

In-depth troubleshooting experience and knowledge of VOIP/Video signaling

     

Technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Tandberg Products, and Routing/Switching. Highligth in collaborative solutions and video.

     

Proven planning, prioritization and organizing skills

             

Desired Skills

     

CCIE Collaboration highly desired

     

Deep technical knowledge of  Cisco Telepresence Product family

     

Ability to provide leadership across entire collaboration solution to lead a technical team to find and resolve customer issues

     

Lead by example, mentor, and train others

     

Ability to work with Engineering architects to influence serviceability and usability design

             

About Cisco

     

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide.

     

We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services.

 

As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Posted: 2019-05-16 Expires: 2019-10-17

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Consulting Engineer - Collaboration - Mexico City

Cisco Systems Inc.
Mexico City, Mexico
Tweet
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast