1+ months

Technical Consulting Engineer: Cloud Collaboration (Korean/Mandarin Speaking)

Cisco Systems Inc.
Suzhou, Jiangsu
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Who You'll Work With

The Cloud Collaboration team provides technical support for Cloud / Hybrid solutions and cloud enabled end point products on a worldwide basis via inbound/outbound phone calls, email, web and remote access. Provide consultation to independently troubleshoot & debug solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers to resolve issues.


Who You Are

*You will support Cloud and Hybrid Products: Cisco WebEx Meetings, Webex Teams, Jabber IM (Cloud), hybrid services and along with phone and conferencing end points connected to the cloud.

*You can provide highest-level technical support to help resolve complex customer problems from hybrid to Cisco Webex cloud.

*You'll engage with the Engineering Business Unit to influence the quality and serviceability of the products you support.

*You're contribute technical documentation (not included in the product documentation) that is needed by customers to effectively troubleshoot the product/solution is created and available for use.

*You can innovate by identifying and working with your BU to enhance tools, script automation, or other activities that will enable the TAC engineer to work more efficiently and speed accelerate issue identification and resolution.

*You enjoy coaching and mentoring others to help them advance in their career.

*You will participate in delivering and exceeding customer service level commitments. Effectively articulate necessary technical and non-technical information to customers in a simple and concise manner. Meet or exceed individual performance goals and metrics focused on providing superior customer support.


Required Skillsets:

*You have a Bachelor's Degree in a technical field or equivalent field and 2 to 5 years related experience.

*You have 2 - 3 years' experience in support of Cisco Unified Communications or Business Video Solutions or similar products experience.

*You can demonstrate and understanding of Webex - Cloud application services, or Software as a Service (SaaS). 

*You have a good understanding of call control protocols

*You have hands on experience - Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler)  

*You are fluent in English, Mandarin with outstanding written and verbal business communication skills. Fluent Korean language skills is preferred (speak and written), understand Korean speaking customer's culture and business etiquettes.



Desired Cisco Product Knowledge:

*CCNA and/or CCNP Collaboration highly desired

*Minimum of 3 years of experience supporting SaaS solutions, enterprise applications, solutions and/or collaboration infrastructures is required. Real time service support environment experience is highly desired.   Skilled understanding of:

o       Networking - Routing Switching (TCP/QoS)

o       Microsoft Solutions (Exchange, Active Directory, LDAP)

o       Microsoft (IIS, SQL), VMWare, Linux, SSL Certs

o       Strong working knowledge and support experience of Microsoft Office, Windows, Mac OS, iOS, Android OS.

o       CUCM

o       Telepresence (VCS Expressway, VCS controller, TMS, Conferencing, TPS) o     Protocols (SIP, RTP, DTMF, SAML, SMTP)

o       Web Proxy

o       Web API

*       Lead by example, mentor, and train others

*       Ability to work with Engineering architects to influence serviceability and usability design.


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.



We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.



We Are Cisco.

Posted: 2020-04-01 Expires: 2020-06-01
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Technical Consulting Engineer: Cloud Collaboration (Korean/Mandarin Speaking)

Cisco Systems Inc.
Suzhou, Jiangsu
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