1+ months

Technical Consulting Engineer- Citrix, Vmware, Netscaler, Xen server (7+ Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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Data Centre Technical Consulting Engineer

 

The Business Entity 

 

Cisco Managed Services (CMS) organization seeks a customer support engineer to join a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.

 

The Team

As part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Ciscos key customers. 

Roles & Responsibilities:

 

       Ensure 24/7 availability of the production environment and lead the daily operations 

       Participate in Change Advisory Board Review Meetings internal and with customer.

       Regular sync up with the stake holders to understand the business need.  

       Ownership of root cause analysis process, and ensure remediation of major issues. 

       Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability

       Recreate Customer Issues for Technical Troubleshooting in the Operate Lab

       Drive issues related to firmware and report issues and suggest enhancements.

       A strong understanding of the ITIL framework and its application in a production environment.

       Troubleshoot & resolve the incidents and problem tickets within SLA/SLO. 

       Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components.

       Good analytical and troubleshooting skills with an initiative to drive problems to resolution.

       Work with design & engineering teams to understand product and project requirements.

       Performs Advanced Troubleshooting and Diagnosis of Complex Issues

       Provide input to continuous improvement and process change suggestions 

       Provide phone/email consultation to independently debug complex network problems

       Provide systems/product training to peers within the team.

       Take ownership and accountability expectations in managing cases and customer situations.

       Serve as first point of escalation on all priority incidents and changes. 

       Create, Review and authorize MOP (Methods of Procedures) documents for critical changes.

 

Attributes of a Successful Candidate

 

We are looking for new talent with the following qualities and skills:

       Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment

       Demonstrate high-level of maturity and confidentiality

       Attention to detail and stellar interpersonal skills

       Possess strong presentation and communications skills

       Have strong time management skills

 

 

 

 

 

Required Skills

 

  • In-depth knowledge about Citrix XenApp, XenDesktop, Xen Server, Storefront and NetScalers. 
  • Good knowledge on VMware, Cisco UCS and Storage. 
  • Knowledge about Nexus and Hyperflex will be an added advantage.
  • Good knowledge of the following areas: Data Centre Networking and Data Centre Products.
  • You should have good experience in Networking industry experience and knowledge of products and protocols.
  • Administration and troubleshooting of mixed environment (physical and virtual servers).
  • Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management)
  • Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations.

 

 

Good to have:

 

       CCNP or CCIE DC/R&S

       Scripting and Automation (Python etc)

       Cloud Knowledge

       Experience on Orchestration Tools

       Prior Managed Services experience

 

Education & Experience:

 

  • Typically requires Bachelor's degree in a technical field or equivalent plus 8-10 years related Data Centre and Network related experience.

       7-10 years of experience in Data Centre technology at a Network Operations Center or Technical Assistance Center.

       Strong technical experience which includes Citrix Products, VMware and UCS.

       Ability to work with internal and external executive level customers with confidence while providing an exceptional experience.

       ITIL 

 

 

About Cisco

 

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at. Cisco.

Posted: 2021-05-19 Expires: 2021-06-26
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Technical Consulting Engineer- Citrix, Vmware, Netscaler, Xen server (7+ Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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