15 days old

Technical Consulting Engineer - CATS

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

Do you have a strong Computer Science, Computer Engineering, or Electrical Engineering background with a real passion for Networking? The Core Architecture and Technology Solutions (CATS) team focuses on all Ciscos core platforms, encouraging a culture of discovery and engagement with partners across the service chain and with many of Ciscos business units. The team provides extraordinary support to customers experiencing crashes and memory leaks, while fostering their appetite for learning new technologies.

Who Youll Work With

Cisco's Technical Services is team of best-in-class technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee happiness scores. The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.

Who You Are

The CATS Technical Consulting Engineer (TCE) is a rare individual, whose responsibilities include:

  • You'll provide technical support regarding the company's proprietary systems and software, including training creation of intellectual property materials as the need arises.
  • You enjoy assisting customers in fixing hardware/software related issues on various platforms.
  • You can provide top level technical support for router and switch architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/Jabber consultation to independently fix & debug product problems.
  • You'll apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
  • You effectively utilize moderate to sophisticated lab setups to recreate and tackle problems.
  • You have experience submitting complete and accurate defect reports in area of expertise.
  • You'll be acting as a technical authority and providing support on a world-wide basis.
  • You can work with minimal direction and no instruction on routine work and general instruction on new assignments
  • You would enjoy interacting internally with TCEs, Sales Engineers and internal engineering departments.

Minimum Qualifications

  • Typically requires a BSCS or BSEE or equivalent plus 1 to 2 years of related work experience
  • You have general knowledge of the networking industry, Cisco products, and protocols
  • Your technical expertise and extensive customer service/support experience, including crisis leadership skills and ability to handle critical customer issues/problems is second to none
  • Effective written and verbal communication, including considerable negotiating , influencing, time management, organization and soft skills
  • Ability to work effectively with and provide mentorship to other members of the work group.
  • CCNA or CCNP level networking knowledge
  • Proficient in one or more Programming languages (C+ C++, Java, Python)

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco

Posted: 2021-03-31 Expires: 2021-05-01
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Technical Consulting Engineer - CATS

Cisco Systems Inc.
Carolina Shores, NC 28467
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