1+ months

Technical Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

Cisco Customer Experience (CX) TAC team is a team of outstanding technical specialists whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. You can measure your success through excellent financial results, growing customer happiness metrics, industry recognition, and employee satisfaction scores.

Who youll Work With

Our team is made up of highly-responsive and driven technology specialists who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role you will focus on reactive measures including diagnostics and analysis, as well as, recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology is limitless!

Who You Are

We're looking for team members that are trained in Networking and Security products and technologies.

This is a phenomenal opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by contributing to customers in the form of current and future type of post-sale services.

Minimum Requirements:

  • You've achieved a Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).
  • You have 3+ years of related experience.
  • Your experience includes direct customer support.
  • Good technical foundation in networking (CCNA equivalent level or above) is required.
  • Good knowledge of Cisco Security products; ASA, IOS and IOS-XE ZBPF, CSM, NGFW, NGIPS, FTD, FirePower and NAT. General VPN protocol knowledge (ISAKMP, IKEv2, IPsec SSL). Wireshark and other tools for TCP/IP packet capture analysis.
  • You're passionate about and have the ability to learn and work in a multicultural team environment.
  • You're motivated by a service excellence attitude. You drive to achieve goals with limited supervision.
  • Analytical skills
  • Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus.

Desired Skills

  • Other technology or product knowledge, experience or certifications in the following areas are a plus: routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
  • Preference for Cisco Certification: CCNP R&S, CCNP Security, CCIE security.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

    Cisco COVID-19 Vaccination Requirements
    The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
    Posted: 2022-09-05 Expires: 2022-12-19
    Sponsored by:
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    Technical Consulting Engineer

    Cisco Systems Inc.
    Carolina Shores, NC 28467
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