25 days old

Technical Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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The Business Entity
Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the CX regions in three geographic regions; together, they form one global, borderless TAC. 

The Team
IOS-XR is one of the most growing new technologies. The Core Service Provider team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems and routers (ASR9XXX, CRS, NCS5500/6000) to Cisco customers, partners, account teams, and other TAC engineers via phone/email consultation to independently troubleshoot & debug product problems.

You demonstrate an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction. If you have patience, an empathetic view of the customer and want to advance your career contributing to customers' success while working with an industry leader in technology...this may be the role for you!

Role & Responsibilities
A Customer Support Engineer is part of a highly skilled team in a cutting-edge technology supporting IOS-XR Operating system and routers (ASR9000, CRS, NCS6000). This role will be located at our Research Triangle Park, NC campus.

Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for XR products such as CRS-1 & CRS-3, ASR9K, NCS55XX and NCS 6K.

Working knowledge of Networking industry, products and routing protocols.

Crisis management skills and ability to handle critical customer issues/problems.

IOS-XR Technical Support Engineer will be driving projects with Business Unit and will be part of several engineering and Technical Content Delivery activities.

Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.


Minimum Qualifications
2+ Years of support related experience

4+ years of IP/Networking, routing protocols or relevant experience

4+ years experience working in at least 4 of the following SP-focused technologies: Routing Protocols, IPv4 and IPv6, Multicast, MPLS, Quality of Service, L2VPN and L3VPN

Strong communication skills, both oral and written

Desired Skills

 

Posted: 2021-05-19 Expires: 2021-06-19
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Technical Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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