17 days old

Technical Consulting Engineer Application Centric Infrastructure Support Services

Cisco Systems Inc.
Bengaluru, KA 560002
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cWhat You'll Do


As Technical Consulting Engineer part of our CX Support Services, you will work on complex and in depth networking problems requiring strong analytical, problem solving, engineering, and communication skills. You will be responsible for driving successful resolution of technical issues reported by customers and thinking on innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with Customers and internal partners.


Roles and Responsibilities


You will represent Cisco every day in every case, always thinking in the best interest of our Customers.

You will also detect potential design issue in the customer environment in order to provide standard methodologies and suggestions for customers to implement their solutions in the most efficient way through any or a combination of the following (but not limited to) these tasks

Analyse, configure and fix software and/or underlying OS issues.

Effectively craft and utilize complex lab setups to duplicate and solve problems, validate planned changes to software design.

Provide remote troubleshooting support to resolve customer issues

Develop and maintain strong relationship with customer and other Cisco teams.

Establish Technical Relationship to support customer network operations.

Customer-specific support at product and software level to resolve and debug complex problems

Deliver support for critical network outages and complex software issues.

Priority support for identified key customer functionalities and issues

Effectively work with multi-functional teams to resolve critical customer issues.

Work towards continuous learning, results orientation and partnership.


Who You'll Work With


CX is a team of elite technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.


The team is group of highly skilled, dynamic, diverse, and hardworking engineers who go above and beyond in assisting not just the customer but also their teammates and peers. Work hard, play harder is the motto of the team. There is a good mix of engineers with varying years of experience (from 3 years all the way to 18 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.


Who You Are


5 to 7 years of related experience in SP industry

Strong Linux/Unix knowledge

Strong in DC Infra,UCS

Good understanding on ACI, HX will be added advantage

Good understanding of SP network services such TCP/IP,L2VPN and L3VPN.

Exposure to programming languages/tools including: Python, Django, Pandas, NumPy, Scala and JavaScript.

Experience in Cisco SP Routers, Segment Routing and Integration with Orchestration Software such as BPA and NSO is a plus

Superb communication & social skills.

CCIE, CCNA/CCNP SP certifications and VCP


Why Cisco


At Cisco, each person brings their different talents to work as a team and make a difference.


Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.


We connect everything people, process, data and things and we use those connections to change our world for the better.


We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.


We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Posted: 2021-05-28 Expires: 2021-06-28
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Technical Consulting Engineer Application Centric Infrastructure Support Services

Cisco Systems Inc.
Bengaluru, KA 560002
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