27 days old

Technical Consulting Engineer Advanced Threat Solutions

Cisco Systems Inc.
Mexico City, Mexico
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Technical Consulting Engineer Advanced Threat Solutions

The Business Entity

Cisco's Customer Experience (CX) team is one of the highest growing areas at Cisco. CX Centers are located in strategic regions around the globe: Bangalore, Dalian, Mexico City, Krakow, Raleigh, etc. and we are a team of world-class technical experts whose #1 focus is to help customers deploy, operate and secure their networks effectively while delivering the best Customer Experience.

The Team

Security is a grind. We are working to build the future and battling to keep it secure. The demands are significant. Our customers need a workforce protected anywhere, on any device--a digitized workplace where every part of their infrastructure is safe, and workloads are secured wherever they are running, 24/7. Meanwhile, cyber threats are constantly evolving, getting smarter and more sophisticated. What's the answer? Cisco is reimagining what's possible with Cisco SecureX, a cybersecurity platform that simplifies security. As a leading security provider, protecting 100 percent of the Fortune 100, no one is better equipped than us. In today's highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best-in-class security protection. Our team is made up of highly responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! You will be challenged, learn and be energized as you resolve complex technical issues in this ever-evolving landscape. Make an impact, be a part of world-class support by becoming a part of the Advance Threat Solutions (ATS) team.

Who You Are

We're looking for team members who:

Enjoy engaging with customers to provide the best Customer Experience.

Have been impactful using their technical training and experience in a Support Engineer role.

Work challenging network and security problems which require strong technical, analytical, troubleshooting and communication skills.

Know how to utilize moderate to complex lab setups to recreate and solve problems.

Minimum Qualifications

Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.

3 to 5 year's practical experience in configuring, supporting, troubleshooting and securing networks.

A current Cisco Certification and/or relevant Security certification.

Understanding of security protocols- SSL, IPSE, ACL and security policies.

Excellent teamwork skills are a must.

Successful candidates should have strong written, verbal and listening skills.

Technical expertise with at least one of the following products is highly desired: ESA, WSA, SMA, AMP, Firepower, ThreatGrid or Umbrella.

Desired Skills

Experience working with Linux/OSX operating systems

Experience with VMware

Familiarity with Network proxies

Experience managing/deploying network security (ACLs, whitelisting/blacklisting)

Knowledge with Email security/server deployments

Experience deploying/supporting Windows+Applications in a business/enterprise setting

Understanding deploying/supporting AV in a business/enterprise setting

About Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2021-03-24 Expires: 2021-04-24
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Technical Consulting Engineer Advanced Threat Solutions

Cisco Systems Inc.
Mexico City, Mexico
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