1+ months

Technical Consulting Engineer - ACI

Cisco Systems Inc.
St Leonards, VIC 3223
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Technical Consulting Engineer Application Centric Infrastructure (ACI)

What Youll Do

CX Support Services are a group of world-class technical experts whose #1 focus is to help customers resolve issues, enabling them to deploy and operate their Cisco products effectively all while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Join our group of Technical Consulting Engineers who support ACI and delve into the core of hybrid cloud. In this role you will:

Provide third level technical support for ACI (Application Centric Infrastructure) and integrated components

Work across multiple facets within the Data Center environment including 3rd party products to resolving product and software problems through a process of analysis and complex lab simulations

Continually learn new technologies to grow with Ciscos customer needs in an new era of network programmability and automation

Develop and maintain relationships across functional groups as well as mentor other engineers.

Acts as a technical expert to provide technology/product training, developing documentation and automation

Interact across support teams, 3rd party vendors, Cisco Sales, Professional Services, Development teams to solve customer issues and improve processes

Lead and participate in business and innovation initiatives with a focus on automation

Who Youll Work With

Our Application Centric Infrastructure (ACI) Technical Consulting Engineers play a crucial role in providing world class solution support to customers/partners/account teams to solve their problems. ACI is a revolutionary technology that allows application requirements to define the network. Cisco transforms next-generation data center and cloud deployments with our portfolio of products radically simplifying and optimising the entire application deployment lifecycle. On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most innovative companies in the high-tech industry. Youll be coached and mentored by some of the industrys brightest minds who will help challenge and develop your technical skills. This role will offer extensive training and development.

Who You Are

Minimum Qualifications

An energetic team player with a passion for technology and a demonstrated ability to work with customers in a support environment

5 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle complex customer issues

Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc)

Working knowledge of Data Center, Cloud and Virtualization industry, products and protocols

Fluent level of English with great verbal and written communication skills

Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field

Desired Skills

Cisco certification is a plus (CCIE DC / R&S / etc), but not mandatory. Other vendors qualifications and experience will be considered.

Strong Routing & Switching (Ideally CCNP R&S level or equivalent)

Good working knowledge of ACI, Nexus Switches, UCS and HX products

Python or other programming languages

Experience with L4-L7- load balancing, firewalls, etc

Knowledge of Linux. Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc)

Drive to automate and innovate

Demonstrated ability to work effectively with and provide guidance to other members

Other technology disciplines may be considered

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

#WeAreCisco

Posted: 2021-04-28 Expires: 2021-06-28
Sponsored by:
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Technical Consulting Engineer - ACI

Cisco Systems Inc.
St Leonards, VIC 3223
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