1+ months

Technical Consulting Engineer - ACI (1328951)

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

You will support our cutting edge technology ACI! Want to know more about Cisco ACI? Check out this link:

https://www.cisco.com/c/en/us/solutions/data-center-virtualization/application-centric-infrastructure/index.html

In this role you will:

  • Provide second/third level technical support for ACI (Application Centric Infrastructure), APIC technologies
  • Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity. As a technical expert and provide support on a world-wide basis
  • Provides technology/product training and intellectual property material as required
  • Utilize moderate to complex lab setups to recreate and solve problems

Who Youll Work With

Technical Services is team of world-class technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through superb financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.

Who You Are

You are a hardworking and innovative engineer who enjoys challenges and collaborating with your coworkers to deliver cutting-edge solutions to our partners and clients.

Minimum Qualifications

  • You have 2+ years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
  • You have expertise with Nexus and UCS products
  • You possess a solid understanding of Data Center industry, products and protocols
  • You are knowledgeable of Linux and experienced with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable
  • Your communicational skills, both oral and written are outstanding

Desired Skills

  • BS in a technical field (CS/EE preferred)or equivalent)
  • HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE- VCP or CCNP/DCN
  • You own experience or Certifications in one or more is helpful: CCNA, CCNP, CCIE
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction and has the ability to determine root cause and resolution for previously unknown problems.
  • Good verbal and written communication skills.
  • Ability to work effectively with and provide mentorship to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team
  • Experience with L4-L7- load balancing, firewalls, OpenStack, and UCS Routing/Switching
  • Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
  • Proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, etc.

We Are Cisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-05-14 Expires: 2021-07-15
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Technical Consulting Engineer - ACI (1328951)

Cisco Systems Inc.
Carolina Shores, NC 28467
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