5 days old

Technical Consulting Engineer 1334349

Cisco Systems Inc.
Minato, Japan
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(TECHNICAL CONSULTING ENGINEER)



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1. CJAVAPython/

2. NetconfYang

3. CCIE, VCP, RHCE, LPIC, Java

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TECHNICAL CONSULTING ENGINEER to work with designated Service Provider customer.

Responsibilities

  • You will be the focal point for customer and first escalation resource for technical engineer on reactive technical issues on assigned engagement
  • Solves highly complex issues that cross multiple technologies
  • Troubleshoots, collaborates and follows up with engineering teams to ensure timely resolution on service requests
  • Shares knowledge with customer related to troubleshooting and provide technical, product and protocol level trainings
  • Leads RCA (Root Cause Analysis) effort, and as well as documentation and presentation
  • Participation in regular (weekly, monthly, and quarterly) meetings organized by HTOM to present quarterly operations data analysis

Skills & Abilities

  • Fluent Japanese and English (reading, writing, speaking, listening, presenting) skills
  • Understanding of layer 2 and layer 3 networking
  • Positive attitude and proactive communication to build and develop teamwork
  • Supports change, and adapt quickly to maintain and enhance effectiveness
  • Strong leverage and influence to achieve a target
  • Customer-oriented mind
  • Desire to keep learning new things
  • Effective problem solving, analytical and troubleshooting skills

Experiences

  • Typically requires 5+ years customer support experience, problem management experience
  • Have experience in leading technical support team under high pressure situation or environment
  • Strong verbal and written communication skills for driving customer and internal communications
  • Ability to engage cross-functional resources to solve customer issues
  • Skill to create easy-to-understand presentation material
  • Good presentation skills
  • Experience with one or more general purpose programming languages such as C, Java, Javascript or Python

Posted: 2021-06-11 Expires: 2021-07-12
Sponsored by:
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Technical Consulting Engineer 1334349

Cisco Systems Inc.
Minato, Japan
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