11 days old

Technical Client Service Representative II

Cox Automotive
Oakbrook Terrace, IL 60181
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*Primary Location: *1901 S Meyers Rd, Oakbrook Terrace, IL, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102954
The *Technical Client Service Representative II* is an Entry Level position which involves taking inbound phone calls, emails, tickets and working to assist our IMS customers. Our Service model looks different from traditional help desk models because its made up of skilled, knowledgeable staff with the tools and access needed to resolve most issues and requests on first contact.




* Providing the first level of support, answering a high volume of calls and e-mails from customers.

* Exhibit excellent problem solving, analytical skills with the ability to implement a solution.

* MUST have a Strong dedication and display enthusiasm in providing excellent Customer Service.

* Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management.

* Excellent listening, oral and written communication skills, express a customer service focused demeanor and temperament.

* Assists customers with a variety of questions, requests, and issues, effectively research, document, track and monitor customers requests and issues to ensure timely resolution.

* Ability to work well with people with varying degrees of technical experience / knowledge.

* Capacity to learn multiple new software products both functionality and how to troubleshoot.

* Effectively communicate technical concepts, while taking into consideration the varying degrees of customers technical experience.

* Interfaces with customers multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues.

* Accurately input document and maintain customer issues using SalesForce.com.


Qualifications:

* High School diploma/GED required

* 3 years of experience in relevant field

* Entry level role requiring basic technical skills with moderate level of proficiency.

* Knowledge of basic problem resolution/escalation practices.

* Strong Technical Aptitude, Analytical and problem-solving skills.

* Excellent telephone, verbal, and communication skills.

* Attention to detail and maintain high degree of accuracy.

* Strong organization skills with the ability to multi-task frequent interruptions and multiple priorities.

* Able to identify and organize tickets according to priority.

* Accepts and manages projects and directives with minimal supervision.



*Preferred Qualifications:*




* SQL experience not required but is preferred.

* Hands-on technical experience, a plus.

* Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and Programming is preferred.



Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-07-14 Expires: 2021-08-23
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Technical Client Service Representative II

Cox Automotive
Oakbrook Terrace, IL 60181

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