12 days old

Technical Client Service Representative I

Cox Automotive
Wilmington, OH 45177
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*Primary Location: *3268 Progress Way, Wilmington, OH, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214387
*$2,500 Sign-On Bonus after completion of 90 days with Dealertrack for offers of employment through 6/30.*

Dealertrack, a Cox Automotive Brand, is currently looking for a *Technical Client Service Representative* to join our Client services team in Wilmington, OH.

Dealertracks teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with follow-up and close out processes for pending transactions. They have a knowledge of our internal deal management software and are familiar with state-specific motor vehicle rules and regulations.

*Your Role:*

* Complete phone call follow-up with state DMV offices to determine transaction status

* Interface with internal software tools to notate transaction updates and required actions

* Assist in completing transaction close-out procedures (based on DMV responses)

* Partner with internal Operations departments on follow-up results and trending

*Whats In It For You?*

- Hey, whats a tech job without the best possible technology at your fingertips? Technically speaking, that would be completely horked. We know youre going to need* the best workspace tools and technology* and Cox makes sure you have the most innovative equipment and resources available so you can always be.

- Heres the data youve likely been browsing for: Cox provides* great, highly competitive pay*, generous incentives, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more.

- Growth is a good thing, and youll have *opportunities to learn and train* so you can upload new skills and explore exciting opportunities across the Cox family of businesses that will continue to challenge and empower you.

- Just like youll be making customers feel good about their experience, Cox has an outstanding company culture that does the same for you. At Cox, we get that youve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you.

Qualifications: *Minimum Requirements: *

* 0-2 years professional experience

* High School Diploma or GED

* Problem Solving Skills

* Organizational Skills

* Written Communication

* Telephone Etiquette

*What we look for (preferred): *

* Communication Skills internal and external

* Time management

* Ability to understand/interpret detailed information

* Interpersonal skills

* Multi-tasker

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-31 Expires: 2021-07-12
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Technical Client Service Representative I

Cox Automotive
Wilmington, OH 45177

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