1+ months

Technical Client Service Rep I

Cox Automotive
Lee's Summit, MO 64063
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*Primary Location: *777 NW Blue PKWY, Lees Summit, MO, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Variable
*Requisition Number: *212002
*Technical Client Service Representative - Xtime, Mission, KS*

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.

*Specific Responsibilities*

* As a Technical Support Specialist, you will represent X-Time in customer communication via phone and email to assist customers in resolving technical issues

* Demonstrate strong interpersonal and communication skills, while working with diverse audiences

* Exhibit personal responsibility, accountability, and teamwork

* Troubleshoot difficult problems with either the customers configuration, our software, or vendor integration points

* Provide one-on-one training to new and existing customers as needed while working on support tickets

* Identify and resolve issues that prevent users from utilizing our software

* Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status

* Maintain strong working knowledge of released products

* Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

*Travel Required: * Minimal Travel Required.

Qualifications: *Required Qualifications*

* Must be flexible to work any shift during business hours, currently Monday - Friday 6am -7pm Saturday 8AM - 5PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

* Must have excellent written and verbal communication skills

*education requireD*

* High School Diploma or GED


* Ability to analyze, troubleshoot, and document issues related to system performance and functionality

* Experience supporting online products and services

* Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.

* Experience supporting mobile devices such as IOS and Android


* College degree preferred; at a minimum Associates Degree or Technical Certification or commensurate work experience.

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-03-08 Expires: 2021-05-17
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Technical Client Service Rep I

Cox Automotive
Lee's Summit, MO 64063

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