1+ months

Technical Client Service Rep I

Cox Automotive
Draper, UT 84020
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*Primary Location: *13693 S 200 W, Draper, UT, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202103788

If your brains hard drive is filled with terabytes of tech wisdom, this might be an opportunity youll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a *Technical Client Service Rep* to help clients with hardware and software issues alike, from log-on to log-out, and every byte in between. So, if new connections sound like they fit your M.O. (or your O.S.), keep scrollingyou may be on the right (Dealer)track.

*What Youll Do*
Youll be a true acrobat of algorithms, helping our clients with PC problems and tech troubles. Youll also use your palpable people skills to engage with our clients, offering answers to questions and a touch of training on how to use their equipment and associated apps.

Here are some of the most relevant responsibilities for this gig:

Provide client support & technical resolution via email, phone & other
electronic communications.

Troubleshoot and resolve all product-specific technical
(hardware/software) problems.

Verify proper installation and configuration of software.

Answer policy and procedural questions.

Provide training to clients in the use of the system and applications.

*Whats In It For You?*
Hey, whats a tech job without the best possible technology at your fingertips? Technically speaking, that would be completely horked. We know youre going to need* the best workspace tools and technology* and Cox makes sure you have the most innovative equipment and resources available so you can always be.

Heres the data youve likely been browsing for: Cox provides* great, highly competitive pay*, generous incentives, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more.

Growth is a good thing, and youll have *opportunities to learn and train* so you can upload new skills and explore exciting opportunities across the Cox family of businesses that will continue to challenge and empower you.

Just like youll be making customers feel good about their experience, Cox has an outstanding company culture that does the same for you. At Cox, we get that youve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you.
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

*Who You Are*

Youre someone who can not only solve issues, but who can clearly communicate that to others, too. Youre at ease with customers and colleagues alike, and your ability to read a situation is encoded in your personal programming. Youre the human antidote to spaghetti code, always organized and reliable. Still nodding your head in agreement with this description? Here are the qualifications that make up this jobs knowledge base:



High School Diploma or equivalent

* Generally less than 2 years of experience in area of responsibility

PC Hardware troubleshooting skills

Software troubleshooting skills

Good ability to problem solve

Organizational skills

Clear, solid written communication

Polite telephone etiquette

Reliable and dependable


Ability to read a customer

Interpersonal skills


*Come join Cox and make your mark today.*

*Who We Are*

*About Cox Automotive

About Cox*

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-08-27 Expires: 2021-11-15
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Technical Client Service Rep I

Cox Automotive
Draper, UT 84020

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