1+ months

Technical Business Analyst - Salesforce Integration

Atlanta, GA 30309
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**About the Company**


At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.


**About the Team**


The AT&T Customer Connect Centers team focuses on the design, build, and delivery of the Salesforce & dependent capabilities required to evolve our Employee tools experience. Members of our team work on creating frictionless experiences utilizing the Salesforce Service Cloud capabilities. We focus on aligning customer and agent experience while evolving the business mindset in the way we support our customers and employees


**About the Job**


AT&T Customer Connect Centers team is looking for an Experienced Technical Business Analyst with an extensive background in delivering scalable and robust enterprise integration projects for Digital and Salesforce Enterprise Integration teams. She/he will be a key contributor delivering on mission-critical systems integrations and business processes. The successful candidate must possess strong analytical, communication, leadership and technical skills in the area of Salesforce technology specifically in the area of System Integrations and APIs.


Candidate should be able to quickly learn the business and platform and be able to deliver the projects quickly. Our ideal candidate must possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced and high growth environment.


**Responsibilities and Day-to-Day View**


Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation.


This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.


Work with the Agile team and assist with the creation of the strategic delivery roadmap, that drives a highly effective and efficient project development and delivery scrum team.


Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications


Serve as a Subject Matter Expert in outbound customer communications, consent and privacy management


Acts as a product evangelist to build awareness and understanding across teams and organization


Building Data mapping transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts


Work effectively with the development team and help them understand the specifications requirements for technical development, testing and implementation.


Partner with various stakeholders and solution teams to evaluate how to best leverage integration to meet evolving business requirements and information needs.


Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.


Provide functional leadership during technology enhancements upgrades, implementations and work successfully as a liaison with various internal business technical partners.


Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.


Develop and communicate the program vision and roadmap


Performing system analysis on software programs, applications, and web services.


Determining system efficiency and functionality by liaising with internal departments and end-users.


Reporting to Management and obtaining approval for system development projects.


Ensuring end-user proficiency with new systems, programs, and applications across departments.


Promoting system efficiency and security by integrating performance metrics and encryption.


**Required Qualifications**


Bachelors degree in Marketing, Computer Science, Information Systems or related field


5+ years of technical business analysis with proven track record of managing all aspects of a successful product throughout its lifecycle


o Experience within high tech, software and/or wireless/telecom industry highly desired


Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives


Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction, delivery, target transformation mappings.


Experience in working with both the business and technical team, coordinating and leading solution design, development configuration, and deployment across multi-dimensional teams.


Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.


Experience working within scaled agile development team


Experience with MuleSoft and Salesforce technologies


Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders


Technical skills would include; Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design


Advanced knowledge of programming languages like SQL and system integration solutions.


Ability to facilitate internal end-user proficiency.


Ability to design and maintain efficient customer portal support and feedback channels.


Ensuring optimal system functionality via integrated diagnostics.


Ability to keep up with IT advancements.


Exceptional communication skills toward facilitating the use of new software systems.


**Preferred Qualifications**


Masters Degree in Marketing, Computer Science, Information Systems or related field


Experience in a retail, Call Centers or consumer organization


Salesforce certifications


AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!


**About the Team**


The AT&T Customer Connect Centers team focuses on the design, build, and delivery of the Salesforce & dependent capabilities required to evolve our Employee tools experience. Members of our team work on creating frictionless experiences utilizing the Salesforce Service Cloud capabilities. We focus on aligning customer and agent experience while evolving the business mindset in the way we support our customers and employees


**About the Job**


AT&T Customer Connect Centers team is looking for an Experienced Technical Business Analyst with an extensive background in delivering scalable and robust enterprise integration projects for Digital and Salesforce Enterprise Integration teams. She/he will be a key contributor delivering on mission-critical systems integrations and business processes. The successful candidate must possess strong analytical, communication, leadership and technical skills in the area of Salesforce technology specifically in the area of System Integrations and APIs.


Candidate should be able to quickly learn the business and platform and be able to deliver the projects quickly. Our ideal candidate must possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced and high growth environment.


**Responsibilities and Day-to-Day View**


Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation.


This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.


Work with the Agile team and assist with the creation of the strategic delivery roadmap, that drives a highly effective and efficient project development and delivery scrum team.


Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications


Serve as a Subject Matter Expert in outbound customer communications, consent and privacy management


Acts as a product evangelist to build awareness and understanding across teams and organization


Building Data mapping transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts


Work effectively with the development team and help them understand the specifications requirements for technical development, testing and implementation.


Partner with various stakeholders and solution teams to evaluate how to best leverage integration to meet evolving business requirements and information needs.


Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.


Provide functional leadership during technology enhancements upgrades, implementations and work successfully as a liaison with various internal business technical partners.


Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.


Develop and communicate the program vision and roadmap


Performing system analysis on software programs, applications, and web services.


Determining system efficiency and functionality by liaising with internal departments and end-users.


Reporting to Management and obtaining approval for system development projects.


Ensuring end-user proficiency with new systems, programs, and applications across departments.


Promoting system efficiency and security by integrating performance metrics and encryption.


**Required Qualifications**


Bachelors degree in Marketing, Computer Science, Information Systems or related field


5+ years of technical business analysis with proven track record of managing all aspects of a successful product throughout its lifecycle


o Experience within high tech, software and/or wireless/telecom industry highly desired


Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives


Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction, delivery, target transformation mappings.


Experience in working with both the business and technical team, coordinating and leading solution design, development configuration, and deployment across multi-dimensional teams.


Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.


Experience working within scaled agile development team


Experience with MuleSoft and Salesforce technologies


Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders


Technical skills would include; Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design


Advanced knowledge of programming languages like SQL and system integration solutions.


Ability to facilitate internal end-user proficiency.


Ability to design and maintain efficient customer portal support and feedback channels.


Ensuring optimal system functionality via integrated diagnostics.


Ability to keep up with IT advancements.


Exceptional communication skills toward facilitating the use of new software systems.


**Preferred Qualifications**


Masters Degree in Marketing, Computer Science, Information Systems or related field


Experience in a retail, Call Centers or consumer organization


Salesforce certifications


AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-11-12 Expires: 2022-02-09
Sponsored by:
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Technical Business Analyst - Salesforce Integration

AT&T
Atlanta, GA 30309

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