27 days old

Technical Account Manager - Cloud Security (Spanish speaking)

Cisco Systems Inc.
Barcelona, Catalunya 08007
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What You'll Do

  • The Technical Account Manager (TAM) is the Primary Support contact for strategic Cisco Cloud Security customers and partners.
  • The TAM provides invaluable technical guidance, support, and input to win new business and build strong, long term relationships.
  • The TAM partners closely with Technical Support, Marketing, Engineering, Product Management and other groups to ensure a clear understanding of the customer/partner environments, challenges and requirements.
  • The TAM will foster long term partnerships with customers & partners by aligning their business and technical goals with Cisco Security's vision, mission, and strategy.
  • The TAM defines and drives the technical account strategy with a deep industry and technical background, aligning with the Account Managers sales initiatives while advocating for the customer from within Cisco Cloud Security.
  • This TAM position may occasionally require providing light implementation work (e.g., software reconfiguration) for customer but only after evaluating the request in order to confirm that it is in the scope of this role.

Who You'll Work With

  • Our team works directly with our largest customers providing white glove customer support.
  • The Technical Account Management team is responsible for all technical aspects of support for the customer.
  • You will have the opportunity to influence how customers deploy and utilize Cisco Umbrella.
  • Be the primary technical contact for strategic customers and partners.
  • Ensure prompt and appropriate resolution of strategic customers and partners technical challenges.
  • Provide training, consulting services and best practices to strategic customers, partners, and account managers.
  • Coordinate with cross functional groups to identify challenges and recommend solutions in a prescriptive manner including best practices, feature requests, usage analysis, and customer feedback.
  • Provide clear and concise information regarding customer and partner accounts, needs and feedback to key stakeholders.
  • Develop an expert level understanding of Cisco Umbrella features and benefits.
  • Identify and work with the Account Manager on cross sell and up sell opportunities.

Who You Are

Youve got exceptional customer service and time management skills with the ability to multitask and a track record for delivering excellent results in a timely fashion. You have a thorough knowledge of SaaS products and strong networking skills. With these skills, you are able to communicate complicated problems to a diverse and possibly nontechnical customer audience effectively.


  • CCNA or above, or equivalent proficiency
  • Excellent communication skills when working with a diverse customer audience
  • Strong understanding of basic office network environments including network security measures (e.g., firewalls, proxy servers, routing, IPsec & IKEv2, anti-virus, anti-malware, etc.)
  • Strong understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SMTP, etc.
  • Experience with IPsec tunnels and proxy implementation and troubleshooting at each point of failure
  • BA/BS degree (or relevant work experience)
  • 5+ years in customer facing Support, Professional Services, Implementation or Client Service role
  • Fluency in English and Spanish

Preferred experience with any of the following:

  • Experience with the Secure Access Service Edge (SASE) product space
  • Microsoft Active Directory
  • Microsoft Windows (current Microsoft supported versions)
  • Mac OS (current Apple supported versions)
  • Debian based Linux Distributions (current Debian or Ubuntu supported versions)
  • VMWare ESX/ESXi
  • Microsoft Azure
  • AWS
  • Current Cisco network security appliances

~20% Travel may be required with this role in future

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-03-26 Expires: 2021-05-06
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Technical Account Manager - Cloud Security (Spanish speaking)

Cisco Systems Inc.
Barcelona, Catalunya 08007
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