1+ months

Tech Projects Systems Engineer - Global Demo Engineering

Cisco Systems Inc.
Carolina Shores, NC 28467
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WHY YOU'LL LOVE CISCO

WE CHANGE THE WORLD; WE ARE PASSIONATE ABOUT OUR EMPLOYER AND THE BRAND WE REPRESENT. EVERYTHING IS CONVERGING ON THE INTERNET, MAKING NETWORKED CONNECTIONS MORE MEANINGFUL THAN EVER BEFORE IN OUR LIVES. OUR EMPLOYEES' GROUNDBREAKING IDEAS IMPACT EVERYTHING. HERE, THAT MEANS WE TAKE CREATIVE IDEAS FROM THE DRAWING BOARD TO DYNAMIC SOLUTIONS THAT HAVE REAL WORLD IMPACT. YOU'LL BE PART A TEAM THAT CARES ABOUT ITS CUSTOMERS, ENJOYS HAVING FUN, AND YOU'LL TAKE PART IN CHANGING THE LIVES OF THOSE IN OUR LOCAL COMMUNITIES. COME PREPARED TO BE ENCOURAGED AND INSPIRED.

Global Demo Engineering is the premier leader in delivering innovative, demonstration-centric experiences of Cisco solutions to customer providing a full-suite, integrated sales-enablement portfolio. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. From scripted, repeatable demos to fully customizable labs with complete administrative access, the Cisco dCloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location. 

POSITION SUMMARY
The Senior Engineer maintains the development, delivery, and support of a wide range of Enterprise Networking pre-sales services (CPOC) and content (dCloud) for Cisco Internal and Partner audiences.


JOB RESPONSIBILITIES
Content Roadmap, Design and Project Management 5%

Document and scope all projects prior to entering project build phase.

Work with practice and project coordinator to review applicable content to be hosted on Cisco dCloud. 

Develop a timeline with high expectations to meet project goals.

Specify and document virtual and hardware components, resources, etc required for content and services delivery.

Successfully collaborate and work with a globally-dispersed team using collaboration tools like Cisco Webex, email, instant messaging (Teams), and teleconferencing.

Content Engineering and Documentation 25% 

Document device connectivity requirements of all components (virtual and hardware) and build as part of pre-work. 

Collaborate with the Network Operations team to rack, cabling, imaging, and access required for the content project, SE Led CPOC or Custom CPOC.

In the development cycle, the developer must work multi-functionally with the business unit technical marketing engineers (TME) and Global Enterprise Networking sales engineers to configure solution components, including Cisco routers (ISR 4k/Cat 8k), switches(Cat9k), wireless LAN controllers (WLC/Cat9800), SD-Access, DNA Center, Meraki, SD-WAN (Viptela), etc.

Engage with BU, CX, GVE, WW EN Sales specialist and marketing resources to draft, test and solve compelling demo/lab/story guides that provide value to the field sales teams and generate high interest and utilization.

Collaborate with GDE Technical Writer to format/edit/publish content and related documents per standards.

Serve as the liaison to the operations and support teams to resolve issues identified during the development and testing process, providing technical support and making design recommendations for fixes. 

Conduct resource studies using VMware vCenter to ensure an optimal balance of content performance, efficiency and stability before promoting/publishing production content.

Content Delivery 60%

Custom CPOC - Customer engagement at Cisco location or remote delivery.

-  SD-Access Proof of Value (POV)/Pre-Built Test(PBT), SD-WAN POV/PBT Presentations, Webex and Video recordings, TOI, SE Certification Proctor, etc. 

-  Deliver training, TOI, and presentations at events (Cisco Live, Impact, SEVT, Partner VT, Test Drives, etc).

-  Collaborate with the GDE Services owners, architects, and business development team to market, train, and increase global awareness of new/revised content releases.

Support and Other 10%

-  Provide transfer of information and technical support to Level 1 & 2 support engineers, program managers and others ensuring that content is understood and in working order. 

-  Test and replicate issues, isolate the root cause, and provide quick workarounds and/or short/long term fixes. 

-  Supervise any support trends for assigned content. Track and log customer concerns optimally using Jira.

-  Provide Level 3 user support directly/indirectly to Cisco and Partner sales engineers.

-  Support and mentor peer and junior engineers as required.


QUALIFICATIONS
Candidate must be well versed in the use of standard design templates and tools (Microsoft Office including Visio, Word, Excel, PowerPoint, and Project).

Ability to multitask between multiple projects, user support, training, events, etc. and shifting priorities.

Proven, in-depth experience/certification of routing, switching and WLAN design, configuration and deployment. Cisco Certifications including CCNA, CCNP and or CCIE (CCIE preferred).

Associate or professional knowledge/experience with Cisco Security including Cisco ISE, Stealthwatch, ASA, Firepower, AMP, DUO, TE, Umbrella, etc.

Ability to travel to Cisco internal, partner and customer events, roadshows, etc. to train and raise awareness to drive GDE Services adoption and sales.

VMWare/ESXi experience building servers, install VMware, deploying virtual appliances, etc.

Linux experience or certifications including CompTIA Linux+, Red Hat, etc.

Experience using Tool Command Language (Tcl), PERL, Python, etc.

Experience using Cisco and 3rd party traffic, event and device generation applications/tools/hardware. IXIA, Spirent, TREX, Pagent, etc.

Experience using Cisco and 3rd party management/monitoring/troubleshooting solutions such as Cisco DNA Center, Cisco Prime, Meraki, Viptela, CMX. 3rd party solutions: Solarwinds, Zenoss, Splunk, LiveAction or other to supervise and/or run an enterprise network. 

Experience using Wireshark and PCAP files.


WE ARE CISCO

#WEARECISCO, WHERE EACH PERSON IS UNIQUE, BUT WE BRING OUR TALENTS TO WORK AS A TEAM AND MAKE A DIFFERENCE. HERES HOW WE DO IT.

WE EMBRACE DIGITAL, AND HELP OUR CUSTOMERS IMPLEMENT CHANGE IN THEIR DIGITAL BUSINESSES. SOME MAY THINK WERE OLD (30 YEARS STRONG!) AND ONLY ABOUT HARDWARE, BUT WERE ALSO A SOFTWARE COMPANY. AND A SECURITY COMPANY. A BLOCKCHAIN COMPANY. AN AI/MACHINE LEARNING COMPANY. WE EVEN INVENTED AN INTUITIVE NETWORK THAT ADAPTS, PREDICTS, LEARNS AND PROTECTS. NO OTHER COMPANY CAN DO WHAT WE DO YOU CANT PUT US IN A BOX!

BUT DIGITAL TRANSFORMATION IS AN EMPTY BUZZ PHRASE WITHOUT A CULTURE THAT ALLOWS FOR INNOVATION, CREATIVITY, AND YES, EVEN FAILURE (IF YOU LEARN FROM IT.)

DAY TO DAY, WE FOCUS ON THE GIVE AND TAKE. WE GIVE OUR BEST, WE LET OUR EGOS TAKE A BREAK, AND WE GIVE OF OURSELVES (BECAUSE GIVING BACK IS BUILT INTO OUR DNA.) WE TAKE ACCOUNTABILITY, WE TAKE BOLD STEPS, AND WE TAKE DIFFERENCE TO HEART. BECAUSE WITHOUT DIVERSITY OF THOUGHT, AND DEDICATION TO EQUALITY FOR ALL, THERE IS NO MOVING FORWARD.

SO, YOU HAVE COLORFUL HAIR? DONT CARE. TATTOOS? SHOW OFF YOUR INK. LIKE POLKA DOTS? THATS COOL. 

Posted: 2021-09-17 Expires: 2021-11-18
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Tech Projects Systems Engineer - Global Demo Engineering

Cisco Systems Inc.
Carolina Shores, NC 28467
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