1+ months

Team Lead, Customer Contact Center - DFW

Walmart
Fort Worth, TX 76101
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1308605BRReq ID:1308605BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Team Lead, Customer Contact Center - DFWTime Type:Full TimeCity:FORT WORTHState:TXPosition Description: + Assists Contact Center management in ensuring agent productivity + Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity + Develops, communicates, and implements processes and practices to meet business needs + Identifies training or information gaps and needs + Leads and participates in teams + Mentors and coaches new agents + Provides agents with the support needed to consistently meet all Contact Center metrics with timely and accurate responses + Responds to escalated customer and manager (for example, market, store) issues and agent questions Minimum Qualifications: + 1 year experience addressing and responding to customer requests in a customer service environment. Additional Preferred Qualifications: + 1 year experience addressing and responding to customer requests in a contact center or retail industry. + 1 year experience directing others' work and providing performance feedback or on-the-job training in a contact center or customer service environment. Category:Customer Service and Call Center Status:HourlyShift:0Brand:Walmart.com
Posted: 2019-05-24 Expires: 2019-10-27

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Team Lead, Customer Contact Center - DFW

Walmart
Fort Worth, TX 76101

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