1+ months

Systems Management Analyst - Eden Prairie, MN

Eden Prairie, MN 55344
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Primary Responsibilities:

  • Provide IT Operations support for a large, critical commercial web application
  • Provide level 3 technical analysis/ support for customer incident tickets
  • Quickly respond to high impact application incident / service outages to assist in issue diagnosis and service restoration
  • Provide deep dive analysis on application problem records to document root cause and suggest/ help implement proactive activities to help avoid future instances until a long term fix can be applied
  • Help coordinate select Infrastructure services initiatives
  • Identify enhancements to improve supportability, operability or performance of supported application(s)
  • Identify and help implement continuous improvement initiatives within the IT Operations team
  • Identify and assist in the development of L1/ L2 incident support knowledge documents to help streamline rapid restoration of customer incidents

Posted: 2019-07-26 Expires: 2019-10-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Systems Management Analyst - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN 55344

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