2 days old

Systems Integrator Senior Technical Specialist

Undisclosed, VA
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Business Group Highlights

Intelligence

The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military intelligence customers. Serving federal agencies and the Intelligence Community for more than 50 years, the Intelligence group helps our clients meet their mission needs by providing trusted advisors, leading-edge technologies, and innovative solutions.


Responsibilities

The individual selected for this position will support the customer in designing and developing a robust training course for the IT Service Management (ITSM) product. The ITSM uses ServiceNow, incorporating the following modules: incident, change, project problem, CMDB, knowledge, service portal, event and catalog. This SI will work with the software development team, projects leads, and the customer in scoping the training activities for the ITSM product. Specific responsibilities include, but are not limited to the following:

  • Gathering content for various types of stakeholders and managing activities for the IT Service Management (ITSM) product training sessions.
  • Conduct the research necessary to develop and revise ITSM training products and prepare appropriate IT training documents for both technical and non-technical personnel.
  • Train stakeholders by conducting formal classrooms courses, workshops, seminars and/or computer based/computer aided training for ITSM
  • Assist in designing a just-in-time, tactical, pragmatic, or hands-on training that will engage stakeholders in understanding the activities associated with the ITSM product.
  • Developing appropriate resources and material to assist in training stakeholders


Qualifications

  • Detailed understanding of sponsors activities and protocols
  • Exceptional corporate communications expertise with desired experience writing to both broad project level and executive audiences
  • Experience with MS Office products
  • Experience with Blackboard, or Moodle
  • Demonstrated experience to interact with customers, external stakeholders and program managers in a highly matrixed environment.
  • Experience engaging with internal and external stakeholders
  • Solid project management skills (e.g., planning, tracking, and reporting) and tools
  • Sell-starter and team player.
  • Requires 12 to 15 years with BS/BA or 10 to 13 years with MS/MA or 7 to 9 years with Ph.D.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-10-27 Expires: 2020-11-26

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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Systems Integrator Senior Technical Specialist

Perspecta
Undisclosed, VA

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