Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

Qualifications

Requires BA/BS with 8-10 years experience, or a MS/ MA with 6-8 years experience or a PhD with 3-5 years experience.

• Oversees the day-to-day health of the enterprise and customer VoIP infrastructure, with a focus on assuring stability, capacity, and organizational productivity. The network is a converged IP network carrying data, voice, and video.
• Cisco VoIP experience (phone configuration, dial plan, CUCM, CER, Unity Connection, etc.), Call Manager.
• Ensure incident tickets are attended to promptly, escalated as appropriate, and closed with proper documentation.
• Experience with VoIP, inbound, and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols.
• Proven ability to plan, investigate, design, and implement voice networks.
• Ability to effectively interact with customers to discuss needs and provide solutions.
• Familiarity with VoIP troubleshooting methods utilizing tools, such as Cisco RTMT or Wireshark.
• Manage and maintain the Voice and Video Infrastructure.
• Analyze and monitor Call Quality and Voice issues.
• Strong background and experience in Tier 1 functions of work.
• Excellent Customer Service skills.
• Strong Troubleshooting Capabilities.
• Solid analytical and problem-solving abilities.
• Previous experience with Remedy, ServiceNow, or similar ticketing system is helpful.
• Arrange support with vendors as required.
• Participate in the planning and design of user training programs and schedules.
• Strong team player and team mentor.

This position requires United States Citizenship and eligibility to apply for/obtain a Public Trust Clearance.

Responsibilities

Peraton has an immediate need for a Systems Engineer in Washington, DC.

Designs, develops, evaluates, and modifies end-to-end systems and systems-oriented products through their entire life cycle. Generates quantifiable requirements based on customer description, system planning and design, and acquisition logistics. Ensures requirements comply with client requirements and government standards through formal verification methods.