18 days old

System Configuration Analyst II - Omni Channel - La Crosse, WI or Remote Nationwide - 918029

Madison, WI 53703 Work Remotely
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  • Job Code
    918029

At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone.

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LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans.

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By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

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LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

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There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm)

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The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, all other duties as assigned will be expected for each position.

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Serve as SME on configuration of LHI's Omni Channel applications, triage complex configuration issues and consult in and coordinate large configuration efforts. Assist in creating best practices for configuration and ensure quality and productivity objectives are met. Understand LHI's Omni Channel applications source code in order to serve as liaison between Configuration/Business Analysts and Developers in triaging issues.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Assist Omni Channel team to triage issues through developing knowledge of Omni Channel configuration and working with on call developer to answer questions and find solutions
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  • Research, test and document issues / bugs before reporting these to the Business Analyst, Telecom or Development teams
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  • Assist in testing/regression testing of functionality before production implementation to ensure that it meets business and user requirements
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  • Develop an in depth knowledge of Omni Channel configuration and serve as SME to the Business Analyst and Configuration Analyst team
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  • Consult and coordinate on larger configuration initiatives
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  • Write and approve requirements and test configuration
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  • Document best practices and new processes focused on configuration work
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  • Maintain LHI's Omni Channel applications via setup and configuration processes, tasks, and systems
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  • Monitor Backlog of setup and configuration items and implement approved configuration changes as per documented requirements
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  • Provide customer/user support to Omni Channel user groups
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelor's Degree in Information Technology, Business or related field combined with a minimum 2 years business experience or equivalent combination of education, experience and/or applicable military experience will be considered
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  • 2 years' experience working in a systems analyst or business analyst role
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  • 1 years experience in SQL query language, database structure and database table relationships
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  • Ability in leading or directing activities of others
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  • Understanding of Agile principals including Scrum and Kanban
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  • Intermediate knowledge of Microsoft Office programs
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  • Must be able to understand complex business processes that cross many functional operational units
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  • Ability to understand complex concepts of software setup, configuration and customization especially the relationships between database tables
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • 2 years' experience configuring Omni Channel applications
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  • Strong analytical and problem-solving skills
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  • Attention to detail is essential as are good verbal and written communication skills
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  • Ability to work in a fast paced environment and meet tight deadlines
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  • Ability to work with minimum supervision
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Colorado Residents Only: The salaryrange for Colorado residents is $53,300to $95,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: OptumServe, LHI, Omni Channel, systems analyst, business analyst, SQL, Agile principals, Scrum, Kanban, RPO, work at home, work at home, WAH, WFH, remote, telecomute, hiring immediately

Posted: 2021-04-01 Expires: 2021-05-01

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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System Configuration Analyst II - Omni Channel - La Crosse, WI or Remote Nationwide - 918029

UnitedHealth Group
Madison, WI 53703

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