Would you like to be trusted technical authority to Cisco customers and partners? Be among the first to lay hands on the latest and greatest technologies? Meet outstandingengineers from different countries and backgrounds?
JOIN TAC Data Center Routing and SwitchingTeam!
TACs purpose is to identify and fix problems with Cisco Products, which heavily involves Quality Assurance and feedback for Product and Engineering Teams.
Support engineers inData Center R&STAC Team:
Troubleshoot and resolve incidents within the scope of various routing protocols, switching technologies, as well as platform related issues on Cisco Nexus switches running in NX-OS mode.
Recreate customer technical problems within Ciscos internal labs. Perform deep troubleshooting, debugging and log analysis.
Collaborate with colleagues in other technology teams to help solve issues in network environments.
Collaborate with the engineering teams to improve product quality by identifying, submitting and automating the detection of software defects.
You will learn the ins and outs of both the software architecture and the forwarding logic of Cisco Nexus Switches, allowing you to swiftly troubleshoot complex data-center networks.
As a Data CenterSupportEngineer, you should have:
Bachelors degree in a technical field of study;
1-2 years of relevant experience;
Solid knowledge of common routing and switching protocols such as OSPF, BGP, Spanning-tree, Multicast;
Strong analytical and troubleshooting skills;
Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations;
Ability to work independently, but comfortable working in a team environment.
Limited experience with Cisco products isnt a roadblock.We believe that if an engineer has a solid understanding of the technology and is dedicated, then is fully capable of getting used to the Cisco specific implementation.
It's not crucial, but we appreciate if you also have:
Experience with the Nexus series of switchesand NX-OS;
Knowledge of VXLAN EVPN, OTV, Fabricpath, MPLS and Segment Routing;
Hold a current valid certification (CCNA/CCNP/CCIE and/or Devnet certifications);
Basic knowledge of APIs, Linux, Automation.
In TAC DCRS Team:
You will get targeted training and mentoring helping you to ramp up your knowledge.
The scope of your work isprimarily within the Data Center R&S domain; however, you will also be continuously encouraged to expand your competencies, skills and knowledge via participation in trainings and rotations between different teams.
As a member of TAC, you will be encouraged and fully supported in achieving your CCIE/Devnet certifications (numerous study materials, dedicated paid study time off, free/unlimited access to a wealth of Ciscos products and to a worldwide network of 24/7 dedicated internal Cisco Labs).
Working hours: Monday Friday 8am - 4pm (periodic weekend shifts on Saturday or Sunday 8am - 2pm with additional monetary and day off compensation).
Cisco is offering a lot of benefits
We go Hybrid. You will be able to work from any place within Poland.
Work-life balance initiatives: Day4me (additional PTO days), Birthday Day off, wellbeing platform and webinars.
Your life and family: Meal Card, Connected Card, Baby Gift Program.
Volunteering opportunities: Giving Back Days off (paid days off to devote to charity organizations).
Your wellbeing: Private medical care, Private life insurance, Social fund Benefit.
Referral bonuses for recommending your friends to Cisco.
Watch a video showing the work in Cisco Krakow TAC Team!
https://www.youtube.com/watch?v=-4Ex6rRqmC4
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
