1+ months

Supply Chain Support Supervisor

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Supply Chain Support Supervisor manages a team of 5-15 associates in a supply chain support desk environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, inventory levels, and other supply chain related support. Duties may include providing associate support, training, and executing customer service. \u003Cbr /\u003E \u003Cbr /\u003E Duties include: \u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ESupervising, coaching and providing support to contact center associates\u003C/li\u003E\u003Cli\u003EEnsuring issues are handled efficiently, accurately and in a timely manner\u003C/li\u003E\u003Cli\u003EWorking directly with Managers to achieve all contact center goals and objectives\u003C/li\u003E\u003Cli\u003EUtilizing call routing, ticketing, knowledge base, call center tools, and supply chain applications\u003C/li\u003E\u003Cli\u003ELeading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the Management team\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 40%-Supervises associates to ensure calls and transactions are processed in a timely and accurate manner \u003Cbr /\u003E Provides coaching to team and resolves issues/needs \u003Cbr /\u003E Support associates development and growth via 1:1 s and shadow sessions. \u003Cbr /\u003E 30%-Responsible for the performance goals of their team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures \u003Cbr /\u003E Manages performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively \u003Cbr /\u003E 15%-Lead key Coordinator initiatives and drive change management \u003Cbr /\u003E Assist Manager by working procedures, prepare work schedules and expedite workflows \u003Cbr /\u003E 15%-Strive to provide process improvements and play a key role in implementation \u003Cbr /\u003E Create a work environment that instills the core values of The Home Depot.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Position Report to Supply Chain Support Manager \u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cstrong\u003E\u003Cbr /\u003E Environment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAdvanced excel experience to build reports with formulas, vlookup, pivot tables, charts\u003C/li\u003E\u003Cli\u003EAbility to write/run queries to extract data, interpret patterns and trends from various sources\u0026nbsp;\u0026nbsp;\u003C/li\u003E\u003Cli\u003EData mining, data modeling, data analysis\u0026nbsp;\u0026nbsp;\u003C/li\u003E\u003Cli\u003ECreate/maintain reporting dashboards for stakeholders to help them make strategic business decisions\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EBusiness Analysis: Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes.\u003C/li\u003E\u003Cli\u003EBusiness Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups.\u003C/li\u003E\u003Cli\u003ECreative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.\u003C/li\u003E\u003Cli\u003EFinancial Acumen: Utilizes fundamental concepts of finance to manage budgets, forecast costs, and provide information to account for the financial impact of decision making.\u003C/li\u003E\u003Cli\u003EAdaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-09-09 Expires: 2020-12-26
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Supply Chain Support Supervisor

Home Depot
Atlanta, GA 30303

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