17 days old

Supervisor, Production Operations

Cox Automotive
Sacramento, CA 95814
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*Primary Location: *9750 Goethe Rd, Sacramento, CA, USA *Division: *Cox Automotive *Job Level: *Team Lead/Supervisor *Travel: *Yes, 5 % of the Time *Schedule: *Full-time *Shift: *Day Job *Requisition Number: *215191 *Cox Automotive* is currently looking for a *Supervisor, Production Operations* to join our Title Processing team in *Sacramento, California*. *The Role:* DealerTrack is a Cox Automotive brand. DealerTracks Collateral Management Services (CMS) is the leader in the title administration industry, offering complete business process outsourcing solutions, whether the title is paper or electronic. With over 7400+ lenders partnering with us for titling solutions and over 52+ million paper and electronic titles under our management, we are the largest title management company in the United States. The Supervisor, Production Operations is responsible for the oversight and execution of daily duties, workflow and management of the department. The schedule for this role is 6:00 am - 2:30 pm Pacific Time Zone. *Responsibilities:* * Supervises, coaches, trains, mentors and provides guidance and assistance to staff in order to meet business goals and objectives. * Maintain Service Level Agreements with Clients for all transactions. * Work collaboratively with your peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups. * Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department. * Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation. * Develop project requirement and implementation schedules in conjunction with operations team members. * Develop, implement and maintain procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting. * Interview applicants and make recommendations to hire to human resources department. * Participate in and make recommendations for employee recognition program. * Provide disciplinary action in accordance with company policies. * Prepare and administer performance feedback and quarterly check-ins. * Perform other duties as assigned by management. Qualifications: * High School diploma/GED required. * 5 years of relevant work experience required. * Two (2) years previous supervisory experience required, * Strong leadership skills, including the ability to coach, motivate and instruct others in order to reach desired results in quality, production and accepted service levels. * Excellent written and verbal communication skills. * Proficiency in MS Office, Word and Excel. * Possess problem solving and advanced decision-making skills. * Ability to adjust priorities as needed to support business requirements. * < 5% Travel. *Preferred Skills and Experience:* * College degree with a business major or equivalent business experience preferred. * Experience in a high-volume production and customer service environment in banking, insurance, mortgage or vehicle title administration preferred. * Vehicle title management experience desired. * Quality Six Sigma or Lean experience desired. Who We Are *About Cox Automotive* Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. *About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/). Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-07-07 Expires: 2021-08-23
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Supervisor, Production Operations

Cox Automotive
Sacramento, CA 95814

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