4 days old

Supervisor of Event Operations - Telecommute

La Crosse, WI 54601 Work Remotely
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If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Event Operations Center (EOC) Supervisor is responsible for the overall performance, productivity, development, guidance and advancement for operations within the Event Operation Center.  Assist the Event Operation Center (EOC) Manager by supervising the day-to-day activities of the EOC department regarding the operation, planning and implementation to ensure the department objectives are fulfilled per the various contractual requirements.


Available shifts include 1-10pm CST or Wednesday - Friday 9am-6pm; Saturday & Sunday 8am - 5pm


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.  


Primary Responsibilities: 

  • Responsible for the oversight of training and maintenance of LHI's Network Providers to ensure performance of quality services that result in successful event fulfillment
  • Responsible for servicing provider network and event specific decisions including event specific fee schedules and concessions
  • Oversee the initial and continuing education training for providers pertaining to in-clinic and on-location dental services and on-site PHA services
  • Administer department/Company policy and procedures to include:  handling employee issues, monitoring PTO and overtime, timesheet approval, interviewing, oversight of new hire orientation and routine departmental tasks
  • Supervise EOC staff to ensure that productivity and quality standards are met; ensure training, development and individual development and performance of staff
  • Provide guidance to EOC Coordinators in taking event requests, allocating equipment, assigning compliant team members and finalizing travel arrangements
  • Provide guidance to staff for provider inquiries, concerns, complaints, appeals and grievances. Manage and promote provider and customer satisfaction
  • Analyze and refine practitioner networks to assure appropriate network composition.  Identify provider trends and cost savings opportunities
  • Recommend process flow changes when needed
  • Create and maintain policies and procedures for training standards, contract compliance, and quality industry standards of these practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Posted: 2020-10-16 Expires: 2020-11-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Supervisor of Event Operations - Telecommute

UnitedHealth Group
La Crosse, WI 54601

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