29 days old

Supervisor, Enrollment & Eligibility - De Pere, WI - 935560

De Pere, WI 54115
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  • Job Code
    935560

Awarded the 2021 Next Generation Best Place to Work by the Green Bay Current Young Professionals program

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Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

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The Electronic Files/Eligibility Supervisor will be responsible to oversee day to day activities related to enrollment and eligibility operations in order to accomplish the business and their team's objectives. Our Supervisors and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am 5:00pm.

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Primary Responsibilities:

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  • Supervise Eligibility Representatives in their daily job functions to ensure files are applied timely and all turnaround times and quality standards are met and/or exceeded
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  • Telephonically assist our member eligibility or group questions & verify enrollment status
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  • Assist the team in meeting production standards
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  • Meet and exceed department quality audits and provides coaching to their team members
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  • Maintain & prioritize eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes to the manager and senior leaders
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  • Ensure all standards set by the company, including Attendance, Dress code, etc. are adhered to
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  • Handle all escalations courteously, politely and professionally
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  • Act as back-up support for other Supervisors as needed for meetings and other departmental responsibilities
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  • Advise management in long-range planning for areas of specialization
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  • Perform other duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED
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  • 2+ years of billing and/or eligibility experience
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  • 1+ years of previous Supervisory or Team Lead experience
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  • Proficiency with computer and Windows PC applications
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  • Intermediate level experience using Microsoft Excel (create, modify and send documents)
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualification:

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  • Knowledge of Human Resources policies and procedures
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  • Proficiency with Microsoft Word (ability to create, edit send and save documents) and PowerPoint (ability to create, edit send and save presentation)
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Soft Skills:

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  • Excellent interpersonal skills
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  • Demonstrate ability for strong oral and written communication skills
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  • Must have the ability to handle multiple issues and prioritize appropriately while working swiftly & efficiently without compromising quality customer service
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  • Strong organizational skills with the ability to prioritize caseload based on business and customer need as well as respond appropriately and effectively in difficult situations
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Physical Requirements and Work Environment:

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  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer
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  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
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  • Must be able to work a 5 day week, 8 hour shift, any time between office hours of operation
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
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"Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

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Military & Veterans find your next mission:

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We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

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Learn how Teresa, a Senior Quality Analyst,works withmilitary veterans and ensures they receive the best benefits and experience possible.https://uhg.hr/vet

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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"Keywords: UHG, UnitedHealth Group, Workforce, Leadership, Supervisor, Lead, Healthcare, UHC, Team Lead, Coaching, City, State, hiring immediately, #rpo

Posted: 2021-06-29 Expires: 2021-08-02

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Supervisor, Enrollment & Eligibility - De Pere, WI - 935560

UnitedHealth Group
De Pere, WI 54115

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