1+ months

Supervisor Customer Service - Cypress, CA - 914404

Cypress, CA 90630
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  • Job Code
    914404

You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies,UnitedHealthGroupis restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

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This opportunity is with one of our most exciting business areas:Optum a growing part of our family of companies that makeUnitedHealth Groupa Fortune 10 leader.

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Optumhelps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

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Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies likeUnitedHealthcare, part of theUnitedHealthGroupfamily of businesses, is taking the lead. We see those challenges as opportunities, but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

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Primary Responsibilities:

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  • Responsible for 18 - 20 direct reports
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  • Responsible to Supervisor day to day activities for a call center operations team (including but not limited to monitoring, analyzing, improving as well as coaching, training, mentoring, motivating a group of team members)
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  • Responsible to Lead and Develop People (Bring in the Right Talent, Foster Teamwork and Collaboration, Drive Employee Engagement, Develop People, Leverage Diversity and Inclusion, Learn and Develop Self)
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  • Responsible toDeliver Value to caller (Optimize the caller experience, including compassion and empathy along with effective decision making)
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  • Responsible to Communicate Effective (Communicate with Impact, Present Effectively, Listen Actively, Influence and Negotiate)
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  • Responsible to Lead Change (Demonstrate Emotional Resilience, Manage Change, Implement Innovative Solutions)
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  • Responsible to Drive Sound Decisions with High Quality of Execution (Make Decisions to Drive Action, Communicate Clear Direction, Manage Execution and Drive Operational Excellence)
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualification:

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  • High School Diploma / GED(or higher)
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  • 5+ year of customer service experience or office experience
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  • 5+ years of call center experience (including knowledge of CMS, VCC, IEX, WFM)
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  • 2+ years of team lead experience
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  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Soft Skills:

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  • Strong verbal and written communication skills
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with UnitedHealthcare.Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:Customer Servuce, hiring immediately, Supervisor, leader, hiring immediately, #rpo

Posted: 2021-03-10 Expires: 2021-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Supervisor Customer Service - Cypress, CA - 914404

UnitedHealth Group
Cypress, CA 90630

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