18 days old

Supervisor Clinical Call Center WellMed Healthcare San Antonio TX

San Antonio, TX 78205
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  • Job Code
    861543

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm) 


Responsible for supervising the daily operations of the inbound patient service center and reporting of related metrics. Accountable for the training, quality and overall performance and effectiveness of staff. Other duties include achieving designated monthly goals, inbound activity reporting, supervising disaster recovery when necessary and creating workflow and team schedules.

 

Primary Responsibilities:

  • Supervises the daily workflow and scheduling of inbound patient service representatives
  • Compiles data and analyzes inbound ACD reports for key metrics
  • Monitors individual performance through the review and analysis of operational reports
  • Conducts quality monitoring to ensure accuracy of information provided to patients and quality of customer service
  • Receives and resolves customer complaints in a timely and courteous manner
  • Critical thinker, able to solve problems in a creative and compliant manner
  • Serves as a technical subject matter expert and trains, coaches and develops employees
  • Sets the example for excellent customer service and consistently providing the optimal patient experience
  • Administers counseling and corrective actions for employees as needed. Maintains appropriate progressive discipline logs and partners with HRD on facilitating the termination process when needed
  • Supports staffing needs by screening, interviewing and selecting new employees for current job vacancies
  • Participates in strategic initiatives and projects
  • Supports and facilitates departmental change management
  • Performs all other related duties as assigned


This is a call center environment near Network Blvd., 78249 /  There will be some occasional Saturdays required / must be available to work flexible shifts!


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-20 Expires: 2020-04-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Supervisor Clinical Call Center WellMed Healthcare San Antonio TX

UnitedHealth Group
San Antonio, TX 78205

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