19 days old

Success Stories Program Specialist

Cisco Systems Inc.
San Jose, CA 95113
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Job Details:

The most impactful way to scale Marketing is when customers and partners love our solutions and offers so much that they are willing to talk about them. That is the charter of the CX Marketing Success Stories team!

About the role:

The Success Story Program Manager role, which requires artfully navigating across Cisco, is responsible for managing the end-to-end process of producing compelling and differentiated customer and partner stories for the Customer Experience (CX) organization.

What youll do:

The Success Story Program Manager starts the process with our field-based teams to qualify a story and builds a comprehensive creative brief which is the platform the Marketing team uses to construct the full suite of supporting assets. The Success Story Program Manager is responsible for the oversight of the process, working with the team to define the assets, managing the internal / external approval processes and engaging with the CX channel managers to ensure every story is actively promoted. The role actively partners with the CX Creative Services team, consulting on their production of the success videos, and with the PMM team as technical briefs and case studies are built to complement the story.

Position Requirements:

  • Strategic mindset that enables a quick understanding of the customer or partners overall business direction and CX solutions / offers which resulted in their success
  • Ability to pivot quickly from strategy to execution, working seamlessly across organizations and team
  • Able to quickly build consensus up, down and across teams and vendors
  • Impeccable at written and spoken communications critical to engage externally with customers and partners
  • Exceptional storyteller who can see the big picture and bring stories to life
  • Bias towards action and creative solutions when things dont go as planned
  • Strong knowledge of Marketing across multi-disciplines, required to oversee the production of various assets
  • Proven track record of marketing to technical audiences
  • Creative problem solver who meets or beats project timelines
  • Decisive and comfortable with matrix organization
  • Proficient at measuring owned marketing activities and projects
  • 8-10 years of product, solutions or technology Marketing experience
  • Holds Bachelors degree; MBA or masters degree is a plus

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box.

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best and give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart! Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair - Dont care. Tattoos - Show off your ink. Like polka dots - Thats cool. Pop culture geek - Many of us are. Passion for technology and world changing? Be you, with us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posted: 2020-11-16 Expires: 2020-12-17
Sponsored by:
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Success Stories Program Specialist

Cisco Systems Inc.
San Jose, CA 95113
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