Who Youll Work With 

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Success Programs Manager (SPM) role is a position within our Customer Experience success team that drives adoption through Success Program delivery in Ciscos scale accounts.

What Youll Do 

SPMs proactively embed customers into digital journeys aligned to customer needs and product use cases. We drive programmatic execution of Success Program Calls to Action (CTAs) by leveraging digital assets, webinars and workshops as well as internal, partner and customer facing coordination to remove barriers and accelerate customer lifecycle progress. We assess and prioritize customer potential to accelerate, customer adoption barriers and other risk indicators and enrolls customers in appropriate Success Programs via Calls to Action (CTAs). Our team coordinates live or virtual customer events and organizes, hosts and/or delivers non-technical content as needed. Apart from that you will: 

       Deliver multiple Success Programs and initiatives to a population of large, non- Customer Success Executive covered accounts 

       You will have an advanced understanding of Success Program structure, content and strategic purpose 

       Customer engagement through both digital and 1:1 

       Focus on Success Programs with target account list including the highest complexity / strategic customers 

       Focus on customers with 2-4 target products 

       Provide feedback to influence improvement and optimization of Success Programs 

       Serve as onboarding coach to new SPMs as needed 

Who You Are 

       You have successfully adopted and implemented business and process improvements. 

       You are strong at mitigating customer risk within the region assigned, leveraging digital tools and programs to advance customers through the lifecycle. 

       You have driven multiple programmatic efforts for customer adoption, utilization, and growth working collaboratively with internal CX teams, Sales Account teams and Partners within assigned region. 

       You have a working knowledge of Ciscos core architectures, business strategies, industry trends and best practices to drive customer success at scale. 

       You excel in building positive relationships and have excellent communication skills 

       You work independently and are able to guide and train others 

       You have 10+ years experience in leading matrixed customer-facing organizations. 

       You have 5+ years of experience with subscription and software offers

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!  

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)  

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.  

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!