1+ months

Student Health Insurance Coordinator - Office or Telecommute in Omaha, NE

Omaha, NE 68102
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM


The Student Health Insurance Coordinator oversees and provides administrative leadership for the student health plan offered by University of Nebraska of Omaha, University of Nebraska Lincoln, University of Nebraska Kearney, and University of Nebraska - Medical Center. This position is responsible for the operations related to the University Student Health Insurance Plan.

The Student Health Insurance Coordinator serves as a liaison, and advocate for students and their dependents in regards to their insurance coverage, oversees regular communication between University Administration and students, and serves as the primary problem solver as issues arise from the campus community.


Primary Responsibilities:

  • Collaborate with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year
  • Facilitate the enhancement and implementation of the annual online USHIP student enrollment and waiver process
  • Coordinate the administrative aspects of a competitive bid process for USHIP and the optional insurance plans
  • Maintain the University Student Health Insurance Administration Tool, which tracks students' annual enrollment and waivers into / out of USHIP
  • Interface effectively with all the University customers (students and / or their dependents, Administrators, and Student Health Center staff,) while clearly presenting UnitedHealthcare StudentResources' position on all topics
  • Act as a day to day liaison between all entities by providing walk in and telephonic customer service support to all University customers
  • Assist in resolution of any insured / and / or provider billing issues
  • Understand and educate students regarding current plan design, policies and procedures
  • Coordinate and attend on-campus service related functions / meetings, including Orientations, Health Fairs and In - Service Information Sessions as needed
  • Effectively interface with all internal UHCSR departments toward the common goal of providing exceptional customer service to the University students and Administration (including but not limited to Claims, Customer Service, Legal and Sales / Service Departments) to ensure that the Company's short and long term goals are met
  • Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions
  • Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues
  • Assist in the development and distribution of pertinent communications material to the Client and to UHCSR
  • Any other duties required by the University to assist with the Insurance Plan

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-02-26 Expires: 2020-04-10

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Student Health Insurance Coordinator - Office or Telecommute in Omaha, NE

UnitedHealth Group
Omaha, NE 68102

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