18 days old

Strategy and Planning Manager

Cisco Systems Inc.
Machelen, Vlaanderen 1831
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What You'll Do

The mission of the Global Staffing Team is to enable a seamless Professional Services customer experience by on-time staffing the right people, with the right skills, at the right location and at the right cost. Resource allocation at Cisco Customer Experience is fundamental to maximizing efficiency in managing and optimizing current staff utilization.

As the Service Manager of Global Staffing, you will be instrumental in enabling staffers to deliver the intended mission of the Global Staffing Team. You will own service definition and process management for the Global Staffing Team.

Who Youll Work With

You will work cross-functionally and across the organization, interfacing with GST regional managers, project managers, delivery/resource managers, executives, stakeholders and subject matter experts. You will guide us to uncover the unmet needs, create value and devise plans, techniques or processes to deliver this value. You will do this through strong focused collaboration.

Who You Are

You have a unique ability to see beyond the symptoms to identify the true problem or need. You are enthusiastic, dedicated and driven. You are adaptable and challenged by the fast-paced environment. You are a trusted advisor to the business, balancing their needs whilst delivering to CX Workforce Governance and Policy. You are a believer in the value of globally consistent processes, with room for localization.

Key Responsibilities 

  • Key point of contact across the CX workforce strategy to interlock and embed key workforce management frameworks to enhance staffing capability including capacity management, segmentation rules, utilization, resource management requirements and blueprint compliance 

  • Establish feedback loop with the business to enhance staffing capability

  • Serve as trusted member of the Global Business Operations team to drive key GBO efforts


  • Minimum 3 years experience in process analysis, management, improvement and documentation.
  • Product Management experience preferred.
  • Experience working cross functionally and cross regionally.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. 

We connect everything people, process, data and things and we use those connections to change our world for the better. 

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices. 

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us!  #WeAreCisco

Posted: 2019-09-25 Expires: 2019-10-26

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Strategy and Planning Manager

Cisco Systems Inc.
Machelen, Vlaanderen 1831
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