20 days old

Strategic Insights Manager - Eden Prairie, MN - 934059

Eden Prairie, MN 55344
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  • Job Code
    934059

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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UnitedHealth Group is seeking an experienced consumer insights expert to join our Strategic Insights team. This manager position will be an integral part of our growing Strategic Insights team, with an increasingly important role in driving growth for UnitedHealth Group and enabling our mission to help people to live healthier lives and help make the health system better for everyone.

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This position supports NPS and patient experience (Px) measurement across Optum Care. This role will be focused on supporting expansion of NPS and Px measurement across Optum Care, as well as supporting existing NPS and Px measurement programs. This person will be responsible for leading ad hoc research and analyses, managing vendor and internal partnerships, communicating insights and synthesizing findings for Optum Care.

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Primary Responsibilities:

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  • Manages on-demand analyses and research projects in partnership with the research and analytics team
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  • Supports efforts in expanding consistent NPS and Px measurement across Optum Care
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  • Partners with Optum Customer Insights team to support on-demand primary consumer research requests for CDOs
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  • Manages competitive study to assess relative market performance, partnering with diverse leadership to incorporate multiple priorities and perspectives
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  • Analyzes data and research findings to identify strengths and pain points and to identify strategic and tactical actions for each CDO
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  • Collaborates effectively with Optum Care management, CDO leaders, insights teams, and external research and analytics partners
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  • Influences senior leaders and collaborates effectively across a large matrixed organization
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  • Supports UHG corporate reporting (dashboard submissions, financial reporting, etc.)
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors degree
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  • 3+ years experience consumer research experience
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  • 2+ years experience with Net Promoter Score
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  • 2+ years experience with influencing organizational strategy and senior leadership
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  • 2+ years experience with analytics, including synthesizing data from multiple sources to tell a concise, compelling story and make actionable recommendations to partners
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  • 2+ years experience working with external research vendor partners
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  • You will be asked to perform this role in an office setting or other company location.
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • Bachelors degree in psychology, sociology, public health, statistics, business, marketing research, or related field
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  • Masters degree in psychology, sociology, public health, statistics, business, marketing research, or related field
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  • Experience with multivariate analytics or advanced statistical modeling
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  • Healthcare Industry experience
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Key Words: #RPO

Posted: 2021-06-04 Expires: 2021-07-04

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Strategic Insights Manager - Eden Prairie, MN - 934059

UnitedHealth Group
Eden Prairie, MN 55344

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