1+ months

Strategic Insights Associate Director, Optum Insight & Client Measurement - Minnetonka, MN or Telecommute - 936068

Minnetonka, MN 55345 Work Remotely
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  • Job Code
    936068

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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UnitedHealth Group is seeking an experienced consumer insights leader to join our Strategic Insights team. This leadership position will be an integral part of our growing Strategic Insights team, with an increasingly important leadership role in driving growth for UnitedHealth Group and enabling our mission to help people to live healthier lives and help make the health system better for everyone.

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This position is responsible for client experience measurement across Optum Insight as well as growing the overall Client Milestone Measurement program across Optum. This leader will be responsible for executing extensions of NPS programs, evolving reporting, managing vendor partnerships, communicating insights, and synthesizing findings for executive leadership. The ideal leader will have a relationship-centric approach, building deep relationships with the Optum Insight business leaders to evolve measurement strategies, influence decision making, and draw connections between clients and the consumer and/or provider experience.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Evolve client experience measurement programs across Optum, insuring program reflects organizational changes and adheres to UnitedHealth Group Best Practices
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  • Lead expansion of Optum client experience and NPS programs across newly integrated entities
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  • Lead definition and execution of measurement approaches for Optum clients
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  • Create Holistic Voice of client Capabilities, inclusive of client level insight
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  • Connect data across entities to provide a cohesive story for Optum Insight
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  • Drive enhancements for Optum client competitive benchmarking study to assess relative market performance, partnering with diverse leadership to incorporate multiple priorities and perspectives
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  • Lead alignment strategy and execution across Optum Client Reporting for OH, OI and Rx
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  • Collaborate effectively with Optum Insight senior management, leaders, insights teams, and external research and analytics partners
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  • Influence senior leaders and collaborate effectively across a large matrixed organization
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors degree
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  • 8+ years of experience consumer insights experience
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  • 5+ years of experience with Net Promoter Score
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  • 3+ years of experience influencing organizational strategy and senior leadership
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  • 3+ years of experience with multivariate analytics or advanced statistical modeling
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • MBA
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Soft skills:

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  • Solid people management experience and leadership skills
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  • Excellent organizational skills
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  • Solid analytical and problem-solving abilities
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  • Comfortable working with ambiguity and minimal direction
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  • Effective at building relationships
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Consumer Insights, Organizational Strategy, Statistical Modeling, Minnetonka, MN, Minnesota, Telecommute, Remote, Work from Home

Posted: 2021-06-22 Expires: 2021-08-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Strategic Insights Associate Director, Optum Insight & Client Measurement - Minnetonka, MN or Telecommute - 936068

UnitedHealth Group
Minnetonka, MN 55345

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