AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network/telephony solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.


Our National Security team supports elements of the US Government responsible for informing and defending our nation globally. As a partner on the SERENA contract, we provide leadership and professional services in telephony lifecycle services for a national security client.


AT&T has an opening for a Storefront Lead to support a US Govt. customer in the Northern VA area in providing programmatic operations and oversight to a critical professional services contract.


Job Duties/Responsibilities:

Extensive experience in direct customer service

Exceptional interpersonal skills

Knowledge of cellular/pager vendors, technology and trends

Ability to understand, compare and explain advantages and disadvantages of cellular and pager plans

Ability to focus and prioritize in a fast-paced environment


Required Clearance:

Top Secret (TS) SCI w/Polygraph (#polygraph)


Required Qualifications:

High School or GED diploma.

7+ Years of Experience in customer service-oriented position preferably in cellular telephone and pager related area. Excellent verbal, written communications skills, customer engagement and organization skills are a must.


Desired Qualifications:

ITIL certification(s)


AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.