1+ months

Storefront Customer Service Advocates - The Villages, FL

The Villages, FL 32162
Apply Now
Apply on the Company Site
  • Job Code
    887232

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

 

As a Storefront Customer Service Advocate, you'll compassionately deliver an exceptional experience to members at our office in one of our partner pharmacy retail store locations. You'll provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

 

This position is full - time (40 hours / week) with our site Hours of Operation from 8:00 AM to 8:00 PM Monday - Saturday. We do require our employees to be flexible enough to work any shift, any day of the week during those hours.

 

This role will be located approximately 50% of the time at our storefront and 50% working at home. Flexibility to work at either location according to business needs is required. Employees must meet the work at home / telecommute requirements to be eligible for this role*.

 

Our storefront locations are:

 

1049 Lake Sumter Lndg. The Villages, FL


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

 

Primary Responsibilities:

  • Work with UnitedHealthcare members visiting a pharmacy retail location, regarding medical and pharmacy benefits, eligibility & claims issues and assist with plan selection and enrollment. Identify opportunities to connect members to the best resources to meet their healthcare needs and help resolve medical and benefits issues on their behalf
  • Interact with sales, pharmacy, and HouseCalls staff in a retail setting to coordinate and navigate healthcare needs on behalf of existing or prospective members
  • Handle member calls, resolving more complex customer issues
  • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
  • Assist members in navigating UnitedHealth Group websites and encourage and reassure them to become self - sufficient
  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
  • Provide education and status on previously submitted pre - authorizations or pre - determination requests
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

",
Posted: 2020-09-16 Expires: 2020-11-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Storefront Customer Service Advocates - The Villages, FL

UnitedHealth Group
The Villages, FL 32162

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast