21 days old

STAFF ASSOCIATE, COMPLEX ORDER SERVICES

Chennai
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o Excellent understanding of ITSM\ITIL Concepts

o Manage the IT infrastructure of customer consisting of various flavors
DNS/SNMP/Circuit & Device Monitoring

o Ensure the service delivery under the ITSM framework Incident/ problem/
change management

o Technical proficiency in administration and configuration including effective
troubleshooting abilities

o Processing of User Access Requests & Maintenance of Catalogue of User Roles
and Access Profiles

o Good Theoretical Knowledge on Telecom & Networking Concepts

o Coordinates requests with IT support teams, identifying, tracking and
resolving issues.

o Timely updates and tracking of Service Requests assigned to the individual

o Open, monitor and close orders within expected service levels

o Troubleshooting and Documentation skills

o Provide internal project support

o Responsible for tracking, monitoring internal management deliverables.

o Responsible for Green SLA, KPI, BIMs.

o Proactive in working with team and customers.

o Act as the bridge between the Front End and Team for all communication
channels.

o Updating the team with recent process related information on time across
shifts.

o Be the Single Point of Contact for customer to reach in terms of the
Workload.

o Responsible for Internal Management and External Customer Reports.

o Responsible for updating and maintaining mandatory documents in terms of
audit.


Any Bachelor Degree, preference BCA / BSc computer Science.

IT Terminology

IT Hardware (Switches,Routers,Devices)

Networking environment (LAN, WAN,W-LAN)

2-3 years of experience

Self starter with lots of initiative.

Highly motivated.

Team Player

Multitasking.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2020-11-12 Expires: 2020-12-12
Sponsored by:
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STAFF ASSOCIATE, COMPLEX ORDER SERVICES

AT&T
Chennai

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